Desk Clerk (Foon Lok West)

MidPen Housing; Oakland (CA); On-site; USD 24,000 - 27,000; Full time

Benefits offered by this job

Dental, Vision, Life & Disability

403(b) Retirement Investment

Employee Education Reimbursement

FSA for Childcare, Medical, and Commut

Pet Insurance

Paid Time Off

Company Holidays

Wellness Days

Job summary

MidPen Housing Corp. is seeking a part of the Property Management team for a front desk/administrative role in Oakland. The successful candidate will greet visitors, manage the front desk, answer phones, and support residents and staff with routine administrative tasks.

The position requires a high school diploma or GED with at least one year of receptionist or administrative experience, plus solid computer skills and strong communication. Flexibility to work varied hours is expected.

Qualifications

• High school diploma or GED required with one year of receptionist or administrative experience.
• Strong communication skills and ability to handle multiple tasks.
• Proficient in Microsoft Word and Excel is a plus.

Responsibilities

• Greet and screen visitors entering the building.
• Answer phones, take messages, and direct callers.
• Maintain front desk area and update logs and notices.
• Prepare correspondence and file documents.
• Assist with incident reports and work orders as needed.
• Ensure building security and enforce policies.

Skills

Communication skills

Receptionist experience

Microsoft Word proficiency

Education

High school diploma or GED

One year receptionist/administrative experience

Tools

Microsoft Word

Excel

Job description

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 142 properties is home to 22,800 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

Property Name: Foon Lok West

ABOUT PROPERTY MANAGEMENT

The Property Management team is responsible for operating and maintaining our beautiful communities, but beyond that, they are relationship builders and the heart and soul of MidPen. Property Management works closely with our residents, our community partners, and their fellow MidPenners, including close collaboration with our Resident Services team.

POSITION OVERVIEW

Under the direction of the Community Manager, you will be responsible for monitoring traffic in and out of the building, maintaining the front office, communicating with residents, visitors, and staff, and assisting with administrative needs. Duties include: answering phones, monitoring cameras, assisting residents, visitors, guests, and applicants as needed, documenting building activity in the property log, writing incident reports, completing work orders, and ensuring the building is secure. MidPen expects that you adhere to our policies and Fair Housing regulations.

ESSENTIAL DUTIES

• Greets and screens all visitors and guests as they enter and leave the building
• Updates visitor log, daily log and other front desk forms
• Answers telephones, takes messages and directs people appropriately
• Files, prepares correspondence, sorts and distributes notices
• Completes property logs, incident reports and other office responsibilities
• Enforces Community Policies and House rules
• Maintains orderly appearance of front entrance, lobby area and adjoining rooms
• Posts and distributes tenant notices
• Perform other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Education and Experience

• High school diploma or GED and one year of receptionist or administrative experience

Knowledge, Skills, and Abilities

• Proficient computer skills (Microsoft Word and Excel) a plus
• Excellent written and verbal communication skills
• Flexibility and willingness to perform varied tasks
• Commitment to the Mission and Values of MidPen Services and MidPen Housing

Physical Requirements

• Constantly perform desk-based computer tasks, frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds
• Rarely twist/bend/stoop/squat, kneel/crawl

Working Conditions

• Ability to work flexible hours
• This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

PAY RANGE

$17.69 - $19.90 Hourly - Pay based on applicable experience and qualifications

• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• FSA for Childcare, Medical, and Commuter Benefits
• EAP ProgramPet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are committed to providing an inclusive and accessible hiring process. If you need a reasonable accommodation for any part of the application or interview process, please notify your recruiter. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in MidPen Housing’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.