Desk Agent | Spa | Full Time

Omni Hotels; Florida; On-site; USD 17,000 - 25,000; Full time

Job summary

Omni Hotels seeks a Spa Front Desk Agent to deliver outstanding guest service at the Spa Reception and Retail area. You will introduce and schedule spa services through direct contact with guests, members, and staff, ensuring guest satisfaction and revenue growth.

The role requires standing for shifts, flexible hours, and a warm, professional demeanor. You will manage billing, maintain spa area presentation, and be the go-to source of spa information to guests.

Qualifications

• Ability to stand for the entire scheduled shift.
• Flexible hours including nights, weekends, and holidays.
• Passionate about providing warm, engaging, personalized service.
• Maintain high standards of appearance and personal hygiene.
• Ability to handle stressful and busy hotel operations with professionalism.

Responsibilities

• Greet and welcome all guests coming into the Spa.
• Handle all the billing and point-of-sale functions for spa services and retail sales.
• Maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments.
• Assist with scheduled retail inventory.
• Maintain the orderliness, cleanliness, and presentation of the Spa Reception and Retail.
• Provide personal attention and ensure a pleasant visit for each guest.
• Be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort.
• Attend all required department training and meetings.
• Perform any other duties required by management.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Education

Food Handlers & TIPS Certification

Tools

POS system

Job description

Overview:

The Spa Front Desk Agent ensures a high standard of service and hospitality in the Spa Reception and Retail area. Successfully introduces and schedules Spa services and operations through direct contact, either in person or by phone/email with Resort, or local guests, members, and staff to maximize member/guest satisfaction and revenue.

Responsibilities:

• Greet and welcome all guests coming into the Spa.


• Handle all the billing and point-of-sale functions for spa services and retail sales.


• Maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments.


• Assist with scheduled retail inventory.


• Maintain the orderliness, cleanliness, and presentation of the Spa Reception and Retail.


• Provide personal attention and ensure a pleasant visit for each guest.


• Be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort.


• Attend all required department training and meetings.


• Perform any other duties required by management.

Qualifications:

• Ability to stand for the entire scheduled shift.


• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.


• Must be passionate about providing warm, engaging, and personalized service.


• Must meet standards of appearance and always maintain a high level of personal hygiene.


• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure.


• Food Handlers & TIPS Certification Required.