Desk Agent/ Night Audit

Crescent Hotels & Resorts; New Orleans (LA); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Competitive wages

Benefits plan for associates & family

401K matching

Flexible scheduling

Discounts at Crescent properties

Job summary

Crescent Hotels & Resorts is seeking a dedicated Night Auditor in New Orleans to handle overnight guest check‑in/out and daily revenue reporting. You will run audit reports, balance accounts, and ensure accurate settlements while maintaining system integrity. A strong team player with English communication skills is essential.

Previous hotel night audit and front desk experience are preferred; a professional, reliable attitude is required to deliver exceptional guest service every night.

Qualifications

• Previous hotel night audit experience preferred.
• Must be able to communicate in English.
• Basic mathematical skills and 10-key accuracy.
• A professional appearance and team-oriented attitude.

Responsibilities

• Overnight guest check-in/out and prepare daily revenue reports.
• Run audit reports from front desk system, POS, and computer.
• Make corrections and troubleshoot computer issues during shift.
• Enter revenue/expenses/allowances to generate daily reports.
• Balance revenue and settlements; reset systems for next day.
• Maintain consistent attendance and be reliable on schedule.

Skills

Night audit

Front desk experience

English proficiency

Math skills

Team player

Job description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

ESSENTIAL JOB FUNCTIONS:

As the night auditor you will be working the overnight shift. Assisting Guests with check in and check out needs. Preparing daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.

Run audit reports/journals from the front office system, Point of Service and the computer.

Make corrections and adjustments and handle all computer problems that might occur throughout the shift.

Entering revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.

Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.

Comply with attendance rules and be available to work on a regular basis.

REQUIRED SKILLS AND ABILITIES:

Previous hotel front desk experience required. Previous hotel night audit experience strongly preferred. Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. Ability to access and accurately input information using a moderately complex computer system.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.