DesignOps Strategist

1000 Kyndryl, Inc.; Dallas, Frisco (TX, TX); On-site; USD 63,000 - 114,000; Full time

Benefits offered by this job

Medical and dental coverage

Disability protection

Retirement benefits

Paid leave

Paid time off

Job summary

Kyndryl, Inc. is seeking a Design Operations Specialist to optimize how design work is planned, coordinated, and delivered.

You will create structure around design activities and reduce friction for designers and partners, enabling high-quality outcomes for clients. The role emphasizes strategic and tactical workflow improvements, collaboration with product and engineering teams, and ongoing optimization of DesignOps practices.

Qualifications

• Experience in DesignOps or a closely related operational role within a design organization.
• Understanding of end-to-end design workflows and how design integrates with product and delivery teams.
• Experience coordinating multiple design projects or initiatives at the same time.
• Ability to define, document, and improve processes that support consistent design delivery.
• Experience working with designers and non-design partners to align on scope, timing, and expectations.
• Comfort working at both a strategic and tactical level to solve operational challenges.
• Experience using planning, tracking, or collaboration tools to manage design activities.

Responsibilities

• Establish and maintain design processes that support planning, delivery, and quality across design projects.
• Coordinate interactions between designers and cross functional teams such as product, engineering, and delivery.
• Support design project planning, resourcing, briefing, and prioritization to ensure work progresses as intended.
• Manage communication flows related to design activities, including timelines, dependencies, and updates.
• Identify and address operational issues that impact design efficiency, consistency, or quality.
• Track design work at a portfolio or program level to provide visibility into progress, risks, and outcomes.
• Support continuous improvement of DesignOps practices based on observed challenges and results.

Job description

Kyndryl, Inc. is seeking a Design Operations Specialist to optimize how design work is planned, coordinated, and delivered.

You will create structure around design activities and reduce friction for designers and partners, enabling high-quality outcomes for clients. The role emphasizes strategic and tactical workflow improvements, collaboration with product and engineering teams, and ongoing optimization of DesignOps practices.