Design Ops Associate

1000 Kyndryl, Inc.; Dallas, Frisco (TX, TX); On-site; USD 63,000 - 114,000; Full time

Benefits offered by this job

Medical and dental coverage

Disability protection

Retirement benefits

Paid leave

Paid time off

Job summary

Kyndryl, Inc. is seeking a Design Operations Specialist to optimize how design work is planned, coordinated, and delivered.

You will create structure around design activities and reduce friction for designers and partners, enabling high-quality outcomes for clients. The role emphasizes strategic and tactical workflow improvements, collaboration with product and engineering teams, and ongoing optimization of DesignOps practices.

Qualifications

• Experience in DesignOps or a closely related operational role within a design organization.
• Understanding of end-to-end design workflows and how design integrates with product and delivery teams.
• Experience coordinating multiple design projects or initiatives at the same time.
• Ability to define, document, and improve processes that support consistent design delivery.
• Experience working with designers and non-design partners to align on scope, timing, and expectations.
• Comfort working at both a strategic and tactical level to solve operational challenges.
• Experience using planning, tracking, or collaboration tools to manage design activities.

Responsibilities

• Establish and maintain design processes that support planning, delivery, and quality across design projects.
• Coordinate interactions between designers and cross functional teams such as product, engineering, and delivery.
• Support design project planning, resourcing, briefing, and prioritization to ensure work progresses as intended.
• Manage communication flows related to design activities, including timelines, dependencies, and updates.
• Identify and address operational issues that impact design efficiency, consistency, or quality.
• Track design work at a portfolio or program level to provide visibility into progress, risks, and outcomes.
• Support continuous improvement of DesignOps practices based on observed challenges and results.

Job description

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a Design Operations Specialist, you will operate at a strategic level, ensuring that design work is enabled by clear processes, strong coordination, and reliable delivery. This role focuses on how design gets done rather than creating design outputs, making it easier for designers and cross functional partners to plan, execute, and deliver high quality work for customers. You will create structure around design activities, remove operational friction, and help teams focus on outcomes that matter.

What you will do

• Establish and maintain design processes that support planning, delivery, and quality across design projects
• Coordinate interactions between designers and cross functional teams such as product, engineering, and delivery
• Support design project planning, resourcing, briefing, and prioritization to ensure work progresses as intended
• Manage communication flows related to design activities, including timelines, dependencies, and updates
• Identify and address operational issues that impact design efficiency, consistency, or quality
• Track design work at a portfolio or program level to provide visibility into progress, risks, and outcomes
• Support continuous improvement of DesignOps practices based on observed challenges and results

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Required skills and experience

• Experience working in DesignOps, design operations, or a closely related operational role within a design organization
• Understanding of end-to-end design workflows and how design integrates with product and delivery teams
• Experience coordinating multiple design projects or initiatives at the same time
• Ability to define, document, and improve processes that support consistent design delivery
• Experience working with designers and non-design partners to align on scope, timing, and expectations
• Comfort working at both a strategic and tactical level to solve operational challenges
• Experience using planning, tracking, or collaboration tools to manage design activities

Preferred skills and experience

• Experience supporting design teams in a large or complex organization
• Familiarity with experience design, service design, or digital product design environments
• Experience with change management or operational improvement initiatives
• Exposure to design quality frameworks or governance models

The compensation range for the position in the U.S. is - $63,360 to $114,120 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

California (San Francisco Bay Area):$76,080 to $137,040

California (All Other):$69,720 to $125,640

Colorado: $63,360 to $114,120

Massachusetts $63,360 to $125,640

New York City: $76,080 to $137,040

Washington: $69,720 to $125,640

Washington DC:$69,720 to $125,640

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans.

You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.

• medical and dental coverage
• disability
• retirement benefits
• paid leave
• paid time off

Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.

Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.

Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.

At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.