Designer 2026 ELH

SupportFinity™; Boston (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

SupportFinity™ is seeking talented product designers in Boston, MA to create intuitive, engaging experiences for AI-driven products. You will transform research into dynamic wireframes and develop prototypes that enhance user interfaces.

The ideal candidate should have a Bachelor’s Degree and familiarity with design principles prioritizing user needs. Proficiency in design tools like Figma and Adobe CC is essential. Join us to contribute in a collaborative environment and influence product design.

Qualifications

• Familiarity with Human-Centered Design principles.
• Knowledge of user research methods and facilitation techniques.
• Awareness of emotional design principles.

Responsibilities

• Transform research insights into wireframes and prototypes.
• Create high-fidelity mockups and design patterns.
• Contribute to design systems and best practices.

Skills

Human-Centered Design Principles

User Research Methods

Emotional Design

Design Collaboration

Visual Design Skills

Education

Bachelor’s Degree

Tools

Figma

Sketch

Adobe Creative Cloud

Job description

Introduction

A career in IBM Software means you’ll be part of a team that transforms customer challenges into solutions. We are seeking skilled product designers to join our global design organization and help build intuitive, accessible, and visually engaging experiences for AI‑enabled and cloud‑based products.

What You’ll Do

• Transform research insights into wireframes, workflows, and development‑ready prototypes.
• Create high‑fidelity mockups, visual assets, icons, and design patterns that bring clarity and delight to user interfaces.
• Contribute to the evolution of design systems, patterns, and best practices.
• Work closely with developers to ensure feasibility and consistency across experiences.
• Design end‑to‑end scenarios, flows, and interactions for complex business processes.
• Participate in design critiques, provide constructive feedback, and iterate based on input.
• Understand user and business context to ensure design decisions support product goals.
• Collaborate with research, content design, engineering, and product teams.
• Plan and facilitate virtual or in‑person Design Thinking workshops.

Preferred Education

• Bachelor’s Degree.

Required Technical And Professional Expertise

• Exposure to Human‑Centered Design: Familiarity with design principles that prioritize user needs and emotions.
• Experience with User Research Methods: Knowledge of research methods and facilitation techniques to explore user needs and uncover emotional connections.
• Understanding of Emotional Design: Awareness of how to craft emotional design through visceral impact, behavioral influence, and reflective consequence.
• Familiarity with Cross‑Disciplinary Collaboration: Exposure to working with various stakeholders to ensure design solutions meet user needs and business goals.
• Basic Understanding of Design Principles: Knowledge of design principles that balance practical and aesthetic considerations.

Preferred Technical And Professional Experience

• Ability to solve user experience challenges using mockups, prototypes, and interaction patterns.
• Proficiency with design tools such as Figma, Sketch, Adobe Creative Cloud, or similar.
• Strong visual design skills, including typography, layout, and color theory.
• Understanding of accessibility, responsive design, and modern design principles.
• Effective communication and collaboration skills in a dynamic team environment.
• A portfolio demonstrating UI/UX thinking and visual design work.