Designated Support Engineer - RHEL

Red Hat; EUA; Teletrabalho; USD 120 000 - 180 000; Tempo integral

Resumo da oferta

Red Hat is seeking an experienced technical support engineer to deliver high-level assistance to customers through web and phone channels. You will meet with customers regularly to align on priorities and work with Red Hat teams to resolve complex issues.

Ideal candidates have Linux administration experience, strong troubleshooting skills, and dual-language communication (English and Japanese). You will engage with engineering to improve solutions and share knowledge across the organization.

Qualificações

• 5+ years of relevant experience in technical support or engineering
• Linux system administration experience including install/config/maintenance
• Executive presence and communication in English and Japanese
• Ability to troubleshoot and resolve complex customer issues
• Knowledge of containers and container orchestration basics

Responsabilidades

• Provide high level technical support to customers via web and phone
• Meet with customers regularly to align Red Hat priorities
• Collaborate with Red Hat teams engaged with customers
• Diagnose issues and develop customer solutions
• Exceed customer expectations with clear communication and service
• Consult with Red Hat engineering to guide solutions
• Share knowledge in the Red Hat Knowledge Management System

Conhecimentos

Clear communication

Troubleshooting

Investigation

Linux admin

Containers

Executive presence

English/Japanese

Formação académica

RHCE or equivalent

Ferramentas

Kubernetes

AWS

Azure

GCP

Ansible

YAML

Descrição da oferta de emprego

What you will do

• Provide high level technical support to your customers through web-based support and phone support
• Meet with your customers on a regular basis to ensure that Red Hat is aligned to the customer’s support priorities
• Work with other Red Hat teams engaged with your customers
• Perform technical diagnostics and troubleshoot customer technical issue to develop solutions for customer issues
• Exceed customer expectations with outstanding communication and customer service
• Consult with and develop relationships with Red Hat engineering teams to guide solutions and improve customer satisfaction
• Share your knowledge by contributing to the global Red Hat Knowledge Management System; present troubleshooting instructions and solutions to other engineers within Red Hat

What you will bring

• Ability to communicate clearly and effectively with your customer across technical and non technical communications
• Excellent troubleshooting and debugging skills
• A passion for technical investigation and issue resolution
• Linux system administration experience, including system installation, configuration, and maintenance
• Basic knowledge of Linux containers
• At least 5 years of relevant experience
• Executive presence and communication skill in both Japanese and English

Nice to have

• Experience with container orchestration (kubernetes)
• Experience with cloud services such as AWS, Azure, GCP
• Knowledge of Ansible and YAML
• Linux scripting experience
• Understanding of typical change window/ change controls
• Prior Red Hat Certified Engineer (RHCE) or other Linux certifications; A successful associate in this role is expected to be able to pass the RHCE certification within 90 days

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We’re a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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