Designated Manager

Learnability LLC; Minneapolis (MN); Hybrid; USD 75,000 - 90,000; Full time

Job summary

Learnability is seeking a Designated Manager to lead person-centered services, ensure compliance with 245D/HCBS, and drive program improvements. You will collaborate across care teams and internal departments, using performance data to advance outcomes.

Responsibilities include reporting, staff development, and overseeing documentation. This role requires shift coverage, strong problem-solving, and a commitment to quality services.

Qualifications

• Minimum of 4 years direct care experience under supervision of a Designated Manager.
• Progressively responsible supervisory experience in Human Services (3+ years).
• Knowledge of 245D licensing and HCBS standards is preferred.

Responsibilities

• Maintain up-to-date knowledge of 245D licensing requirements and ensure compliance.
• Oversee data tracking for CSSPs, CSSPa, SMA, and IAPP.
• Prepare quarterly and annual progress reports aligned with person-centered goals.
• Lead staff onboarding, training, and performance evaluations.

Skills

Direct care experience

Supervisory experience

245D/HCBS knowledge

Education

4-year degree in human services

2-year degree in human services

Diploma/Certificate in human services

Job description

At Learnability, we believe in the power of a person centered support and the value of collaboration. Our team is passionate about creating inclusive, empowering environments where individuals can reach their full potential. We're excited to welcome a new leader who brings fresh energy, flexibility, strategic thinking, and a commitment to quality services. We work hard to support each other and develop a fun, effective, and efficient team that helps our participants meet and exceed their goals.

We are seeking a Designated Manager who embraces person-centered planning and values a team-based approach. In this role, you will help shape and drive our organizational mission, working closely with internal teams to ensure services are responsive, goal-driven, and compliant with 245D and HCBS standards. You will use data and performance insights to evaluate and improve programs, develop strategic plans alongside Designated Coordinators, and ensure we meet both individual and organizational goals. This is a dynamic leadership opportunity for someone ready to make a meaningful impact while helping our programs grow and thrive.

Primary Responsibilities Include:

• Maintain up-to-date knowledge of 245D licensing requirements and ensure organizational compliance with all applicable regulations.
• Oversee the implementation and ongoing data tracking of person-centered individual support plans, including Coordinated Service and Support Plans (CSSP), CSSP Addendums (CSSPa), Self-Management Assessments (SMA), and Individual Abuse Prevention Plans (IAPP).
• Ensure timely completion, organization, and maintenance of all required documentation and signatures in compliance with 245D licensing standards.
• Prepare and submit quarterly and annual progress reports in alignment with person-centered goals and as requested by individuals served and their support teams. Participate in regular team and staff meetings.
• Demonstrate strong creative problem-solving skills, addressing challenges independently and collaboratively within a team setting.
• Facilitate effective communication and coordination across care teams, guardians, and internal departments to ensure continuity and quality of care.
• Monitor and support the health, safety, and protection from abuse of individuals served, ensuring their overall well-being.
• Provide oversight of staff onboarding, training, and supervision to ensure service excellence and regulatory compliance.
• Lead regular performance evaluations and support employee development through coaching and feedback.
• Serve as a point of contact for staff during and outside of standard business hours to respond to questions, provide guidance, and manage emergencies.
• Actively contribute to interdisciplinary collaboration as part of a dynamic, person-centered service team.
• Coverage arrangement and emergency direct care coverage required.

Qualifications:

• 4-year degree in a human service field and a minimum of 1 year direct care experience
• 2-year degree in a human service field and a minimum of 2 years direct care experience
• Diploma/certificate from Post-Secondary School in a human service field and a minimum of 3 years direct care experience
• Minimum of 4 years direct care experience under the supervision of a Designated Manager
• Minimum of 3-years of progressively responsible supervisory and personnel management experience in Human Services.

Preferred:

• Ability to develop, implement and evaluate client programming
• Ability to manage people with different learning styles
• Ability to keep a healthy, welcoming working culture for all people working for/with Learnability.
• Ability to problem solve and conduct scheduling assessments for team members
• Knowledge of states and federal requirements as they pertain to the 245D regulations
• Strong written and oral skills
• Experience with budgeting/financial management

License/Certification:

• Driver's License (Required)
• Less than 3 moving violations within the last 3 years

Shift availability:

• Morning, afternoon, evening and weekend shift availability

Work Location:

Hybrid (Mondays work remotely)

Compensation:

$75,000-$90,000 depending on experience in 245d setting.

FLSA Status: Non-Exempt

Job Type:

Full-time

Location(s):

Twin Cities

Supervisor:

Chief Services Officer

Supervises:

Designated Coordinators, DSPs/ESPs

Acceptable criminal record