Design Strategist: Engagement & Change Leader

Gensler; Baltimore (MD); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

401k

Profit sharing

Employee stock ownership

Bonus opportunities

Medical, dental, vision benefits

Job summary

Gensler is seeking a Design Strategist in Baltimore to lead human-centered engagement across government, higher education, and cultural sectors. You will shape narratives, facilitate workshops, and translate research into actionable design insights with multidisciplinary teams.

The role emphasizes empathy, storytelling, and visual communication, with opportunities to influence workplace strategy and change communication. Not remote; Baltimore-based collaboration expected.

Qualifications

• Bachelor's or Master's degree in design research, urban planning, communications, organizational development, graphic design or related discipline
• 3–6 years of experience managing complex projects with multiple parts
• Demonstrated experience in stakeholder engagement, public engagement, change management, or design strategy
• Strong knowledge of design research methodologies (qualitative and quantitative)
• Proven ability to design and facilitate engaging workshops, public-facing events, and engagement programs
• Excellent written and verbal communication skills; ability to craft clear narratives
• Proficiency in Adobe Creative Suite (InDesign) for visual storytelling
• Strong graphic communication and presentation skills
• Ability to synthesize complex information into accessible insights
• A strong portfolio showing communication design and persuasive writing

Responsibilities

• Lead inclusive, human-centered processes to translate stakeholder input into actionable insights for design teams
• Design engagement strategies, facilitate workshops, and craft compelling narratives for diverse clients
• Guide clients across government, higher education, and cultural sectors through change
• Translate qualitative and quantitative data into clear design insights
• Develop workplace strategy and change communications materials such as plans, FAQs, toolkits, and visual assets
• Create visual narratives to communicate complex processes
• Manage multiple concurrent workstreams with strong organization

Skills

stakeholder engagement

change management

design research methodologies

workshop facilitation

storytelling

communication

Education

Bachelor's or Master's in design/related field

Tools

Adobe Creative Suite (InDesign)

Microsoft Office 365

Miro

Mural

PowerPoint

Job description

Gensler is seeking a Design Strategist in Baltimore to lead human-centered engagement across government, higher education, and cultural sectors. You will shape narratives, facilitate workshops, and translate research into actionable design insights with multidisciplinary teams.

The role emphasizes empathy, storytelling, and visual communication, with opportunities to influence workplace strategy and change communication. Not remote; Baltimore-based collaboration expected.