Design Researcher: Geospatial & Utility Operations

Gridware; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, Dental & Vision benefits

Paid parental leave

Alternating day off

Two-week paid break

Commuter allowance

Company-paid training

Job summary

Gridware is seeking a dedicated Design Researcher in San Francisco to enhance the decision-making framework across its product ecosystem. This role involves building customer profiles and mapping service design to improve product decisions for users like operators and managers.

The ideal candidate will have experience in qualitative research focused on high-stakes operational contexts, navigate complex technical environments, and facilitate cross-functional alignment.

The position offers competitive benefits, including health coverage, paid parental leave, and a unique two-week paid break each year.

Qualifications

• Proven expertise in qualitative research with a focus on service design.
• Experience with expert users in complex technical domains.
• Ability to build decision-centric customer profiles and journey maps.

Responsibilities

• Build customer profiles mapped to decisions for each utility role.
• Map service design across the utility operating model.
• Lead research on GIS and data-rich workflows.

Skills

Qualitative research methods

Service design thinking

Usability testing

Stakeholder communication

Decision mapping

Education

Background in infrastructure, energy, or technical domains

Tools

GIS

Data visualization tools

Job description

Gridware is seeking a dedicated Design Researcher in San Francisco to enhance the decision-making framework across its product ecosystem. This role involves building customer profiles and mapping service design to improve product decisions for users like operators and managers.

The ideal candidate will have experience in qualitative research focused on high-stakes operational contexts, navigate complex technical environments, and facilitate cross-functional alignment.

The position offers competitive benefits, including health coverage, paid parental leave, and a unique two-week paid break each year.