Design Researcher

Southern Glazer's Wine & Spirits; Town of Florida (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision

FSAs

Disability coverage

Life insurance

401(k)

Tuition assistance

Wellness program

Parental leave

Vacation accrual

Paid sick leave

Job summary

Southern Glazer's Wine & Spirits seeks a skilled design researcher to join our digital team. You will gather user insights, run usability tests, and translate findings into actionable recommendations to shape our products and services.

Ideal candidates have 4+ years in agile settings and proficiency with tools like UserTesting, Optimal Workshop, and SurveyMonkey. You’ll partner with product managers and designers to keep users at the center of development.

Qualifications

• Bachelor's degree in design, psychology, HCI, or related field (required).
• 4+ years of experience as a design researcher in an agile environment.
• Experience conducting user research and usability testing for digital products.
• Proficiency in qualitative and quantitative research methods.
• Familiarity with design thinking principles.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects independently.
• Proficient in UserTesting.com, Optimal Workshop, SurveyMonkey.

Responsibilities

• Identify the best methodology to meet research goals.
• Craft test plans, interview guides, and workshops to conduct objective research.
• Conduct user research to understand needs, behaviors, and motivations.
• Collaborate with cross-functional teams to define research goals and study designs.
• Develop and implement research plans, including recruiting participants, moderating sessions, and analyzing data.
• Synthesize findings and communicate insights through presentations and reports.
• Create user personas and journey maps.
• Perform competitive analysis to identify trends and best practices.
• Work with designers and product managers to embed insights across development cycles.

Skills

Design researcher

User research

Usability testing

Qualitative research

Quantitative research

Design thinking

Analytical skills

Communication skills

Independent work

Research tools

Education

Bachelor's degree in design, psychology, HCI, or related field

Tools

UserTesting.com

Optimal Workshop

SurveyMonkey

Job description

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the preeminent wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

Southern Glazer’s is proud of its well‑earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.

As a full‑time employee, you can choose from a wide‑ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax‑saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Overview

We are looking for a highly skilled design researcher to join our team and contribute to the development of our digital products and services. As a design researcher on the digital team, you will play a crucial role in enhancing the user experience and driving innovation within our organization. You will be responsible for gathering and interpreting user insights, conducting user testing, and providing actionable recommendations to improve our digital offerings. The ideal candidate will have a deep understanding of design thinking processes, strong analytical skills, and a passion for creating user‑centric solutions.

Primary Responsibilities

• Identify the best methodology to meet the research goals
• Craft test plans, workshop activities, and interview guides to conduct objective research
• Conduct user research to understand user needs, behaviors, and motivations
• Collaborate with cross‑functional teams to define research goals and study designs
• Develop and implement research plans, including recruiting participants, moderating sessions, and analyzing data
• Synthesize research findings and communicate insights through compelling presentations and reports
• Contribute to the creation of user personas, journey maps, and other design artifacts
• Conduct competitive analysis and benchmarking to find market trends and best practices
• Work closely with designers and product managers to ensure user insights are incorporated throughout the product development lifecycle

Minimum Qualifications

• Bachelor's degree in design, psychology, human‑computer interaction, or a related field
• 4+ years of experience working as a design researcher, as part of an agile team
• Proven experience conducting user research and usability testing for digital products and services at all stages of developmentProficiency in qualitative and quantitative research methods
• Familiarity with design thinking principles and methodologies
• Strong analytical and problem‑solving skills
• Excellent written and verbal communication skills
• Ability to work independently and manage multiple projects simultaneously
• Proficiency in research tools and software (e.g., UserTesting.com, Optimal Workshop, SurveyMonkey)

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
• Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Aff… ???

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at [e-mail]