Design & Production Services Associate

Texas State Technical College; Harlingen (TX); On-site; USD 27,731 - 30,500; Full time

Job summary

Texas State Technical College seeks a Design & Production Services Associate to coordinate customer service requests, print production activities, graphic design support, and administrative tasks. The role interfaces with campus departments and vendors to ensure timely project completion and adherence to TSTC standards.

Responsibilities include handling inquiries, coordinating project intake, verifying files for print, maintaining records, and supporting invoicing and reporting.

Qualifications

• Minimum Qualifications: Associate's degree in Communications, Marketing, Business, Graphic Design, or a related field; two years of experience in customer service, print production, graphic design support, office administration, service coordination, or related operational support environment.
• Preferred Qualifications: Bachelor's degree in Communications, Marketing, Business, Graphic Design, or related field; three years of experience supporting print production, creative services, customer service, or office operations; experience working with print vendors, production equipment, or production management systems; experience in higher education or similar environments.

Responsibilities

• Customer Service & Project Support: Serves as a primary point of contact, responds to inquiries, receives service requests, explains services, timelines, and processes, and assists customers through production procedures.
• Production & Print Support: Prepares, reviews, and verifies files for print production to ensure accuracy and quality; coordinates with internal staff and external vendors.
• Office Operations & Administrative Support: Maintains workflow documentation, administrative records, inventory, and supply levels; assists with estimates, invoicing support, and service reporting.
• Vendor & Production Coordination: Coordinates with vendors and internal departments to support production schedules, project logistics, and service delivery.
• Collaboration & Continuous Improvement: Works with Creative Services staff, campus partners, and vendors to support project execution and process improvements.

Skills

Customer service

Time management

File preparation

Record keeping

Verbal communication

Written communication

Production scheduling

Problem solving

Education

Associate's degree in Communications, Marketing, Business, Graphic Design, or related field

Bachelor's degree in Communications, Marketing, Business, Graphic Design, or related field (preferred)

Job description

Design & Production Services Associate

The Design & Production Services Associate supports the daily operations of Design & Production Services by coordinating customer service requests, print production activities, graphic design support, and administrative functions. This position assists internal customers, campus departments, and vendors while ensuring efficient workflows, timely project completion, and consistent application of TSTC design and production standards. Hiring Range: $20.13 - $22.14 USD per hour. Final salary offering will be based on qualifications and experience.

Responsibilities

Customer Service & Project Support

Serves as a primary point of contact, responds to inquiries, receives service requests, explains available services, timelines, and processes, and assists customers through established production procedures. Coordinates project intake and schedules work to support timely completion of design and print requests.

Production & Print Support

Prepares, reviews, and verifies files for print production to ensure accuracy and quality. Supports production workflows by coordinating with internal staff and external vendors while helping ensure completed projects meet established specifications and customer expectations.

Office Operations & Administrative Support

Supports daily office operations by maintaining workflow documentation, administrative records, inventory, and supply levels. Coordinates equipment maintenance requests, assists with estimates, invoicing support, service reporting, and other administrative activities in accordance with institutional procedures.

Vendor & Production Coordination

Coordinates with vendors and internal departments to support production schedules, project logistics, and service delivery. Maintains communication throughout the production process to support timely completion of projects and resolution of routine production issues.

Collaboration & Continuous Improvement

Works collaboratively with Creative Services staff, campus partners, and vendors to support project execution and customer satisfaction. Collects customer feedback, identifies opportunities for routine process improvements, and assists with implementation of operational enhancements that improve efficiency and service quality.

Education & Experience

• Minimum Qualifications: Associate's degree in Communications, Marketing, Business, Graphic Design, or a related field; two years of experience in customer service, print production, graphic design support, office administration, service coordination, or a related operational support environment; experience supporting print production, project coordination, administrative operations, or customer service activities; experience using Microsoft Office and standard office technology.
• Preferred Qualifications: Bachelor's degree in Communications, Marketing, Business, Graphic Design, or a related field; three years of experience supporting print production, creative services, customer service, or office operations; experience working with print vendors, production equipment, or production management systems; experience supporting marketing, communications, or creative services operations within higher education or a similar organizational environment; relevant experience may be considered in lieu of a degree, except where a specific degree is required by accreditation standards, licensure, or regulatory obligations.

Skills & Abilities

• Courteous, responsive, professional customer service.
• Organization of multiple service requests, priorities, and deadlines in a fast-paced environment.
• Preparation and review of production files for accuracy and quality.
• Maintenance of organized records, inventory, and administrative documentation.
• Effective verbal and written communication with customers, vendors, and team members.
• Coordination of production schedules and support of daily office operations.
• Identification of routine process improvements that enhance service delivery and operational efficiency.

Core Competencies

• Customer Service: Provides responsive, professional service by understanding customer needs, communicating clearly, and supporting successful project outcomes.
• Communication: Communicates effectively with customers, campus departments, vendors, and team members via clear, timely, and professional verbal and written communication.
• Organization & Attention to Detail: Maintains organized records, production schedules, inventory, and documentation while ensuring work is completed accurately and efficiently.
• Teamwork: Works collaboratively with internal staff and external partners to support shared goals and successful delivery of design and production services.
• Accountability: Demonstrates reliability, ownership, and follow-through while completing assigned responsibilities accurately and within established timelines.
• Problem Solving: Identifies routine issues, gathers information, and assists in resolving production, scheduling, or customer service concerns using established procedures.
• Adaptability: Adjusts effectively to changing priorities, production schedules, customer needs, and operational demands while maintaining quality and productivity.
• Quality Focus: Maintains high standards for accuracy, consistency, and quality across production files, administrative processes, and customer service activities.

Additional Information

This position is classified as Non-Exempt under the Fair Labor Standards Act (FLSA) and is eligible for overtime in accordance with applicable federal and state laws. Work is performed in an office and print production environment and may require frequent use of computers, printers, production equipment, and standard office technology. Duties may include lifting or moving printed materials and supplies consistent with normal production operations. Periodic travel between TSTC locations may be required to support institutional projects and operational needs. TSTC will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position.

Equal Opportunity Employer

TSTC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, genetic information, or veteran status. TSTC complies with all applicable federal and state laws regarding nondiscrimination.