CLO Unit Manager II

M&T Bank Corporation; Wilmington (DE); On-site; USD 106,700 - 177,900; Full time

Job summary

M&T Bank Corporation in Wilmington, Delaware seeks a senior manager to oversee relationship management, staff development, and process improvements across product lines, driving revenue growth and ensuring compliance with policies. You will mentor staff, uphold risk controls, and partner with leadership on operational excellence.

The role requires a Bachelor's degree and several years of leadership and customer service experience, with a focus on strategic relationship growth and regulatory

Qualifications

• Bachelor's degree and a minimum of 3 years’ related experience, or in lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience
• Minimum of 2 years’ work leadership and/or supervisory experience
• Strong customer service skills
• Strong verbal and written communication skills
• Problem resolution skills
• Resource management skills
• Strong decision-making skills
• Project management skills
• Analytical skills
• Proficiency in word processing, spreadsheets, and presentation software

Responsibilities

• Manage relationships of varying complexity, cultivating present and prospective clients as sources of new business
• Meet with clients to ensure quality of service and uncover opportunities for referrals
• Manage, coach and mentor Relationship Managers and other staff
• Ensure staff is compliant with internal and external policies
• Lead development and implementation of process improvements to increase service and profitability
• Partner with management to maintain administrative, operational and risk management support
• Participate in revenue generating efforts as assigned
• Develop and maintain key relationships related to revenue growth
• Collaborate to implement process improvements and enhanced risk strategies
• Exercise authority concerning staffing, performance, promotions and terminations
• Adhere to risk and regulatory standards and controls
• Design and maintain internal controls to mitigate risk
• Escalate risk-related issues to management
• Promote an environment that reflects the M&T Bank brand
• Maintain internal control standards and address audit findings
• Complete other related duties as assigned

Skills

Relationship management

Coaching & mentoring

Leadership

Customer service

Verbal & written communication

Problem solving

Resource management

Decision making

Process improvement

Risk management

Education

Bachelor's degree

7+ years combined education/experience

Certified Corporate Trust Specialist

Job description

Overview: Manages administrative, relationship management and planning for one or more assigned section’s product lines or group of staff. Works closely with management and/or Product Leader and others as assigned.

Primary Responsibilities

• Manage relationships of varying degrees of complexity, cultivating present and prospective clients as sources of new business, including travel and client visits.
• Meet with clients to ensure quality of service and uncover opportunities for referrals for other banking services.
• Manage, coach and mentor Relationship Managers and other assigned staff members, encouraging individual and group development.
• Ensure staff is kept aware of and compliant with internal and external policies and procedures.
• In conjunction with management, lead development and implementation of process improvements to increase service, processing, profitability and regulatory compliance.
• Partner with management and colleagues to maintain all administrative, operational and risk management support for Unit.
• Participate in revenue generating efforts as assigned.
• Focus on assigned product and business lines, for internal and external relationships, develop and maintain key relationships, directly related to revenue growth.
• Collaborate and implement process improvements and enhanced risk strategies for the area.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities

• This position manages individual development by providing coaching, feedback, and reinforcement.
• As well as effectively delegating tasks or projects.
• The position facilitates development of a sense of ownership in jobs or projects by providing clear expectations, controlling sufficient resources, encouraging responsibility and coaching.
• The position uses appropriate influence to inspire and guide individuals toward goal achievement and establishes and builds rapport by communicating with internal and external clients frequently.
• The jobholder fosters attitudes, conditions, and environments that yield improved quality and quantity to maximize performance.
• The position conducts analysis and monitors progress and results and takes appropriate measures and counter measures as required.
• Typical managerial scope of the position is up to 5,000 accounts or 5-10 staff members.

Education and Experience Required

Bachelor's degree and a minimum of 3 years’ related experience, or in lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of 3 years’ related experience Minimum of 2 years’ work leadership and/or supervisory experience Strong customer service skills Strong verbal and written communication skills Problem resolution skills Resource management skills Strong decision-making skills

Education and Experience Preferred

Certified Corporate Trust Specialist certification Project management skills Analytical skills Demonstrated high level of proficiency in use of pertinent word processing, spreadsheet, presentation and industry-specific software

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $106,700.00 - $177,900.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Wilmington, Delaware, United States of America

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.

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