Design Expert, Sales - Interior Define

Havenly; New York (NY); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

PTO

Health benefits

401K

Company equity

Employee discounts

Job summary

Havenly’s Interior Define Studio in Soho, NYC seeks a Design Expert focused on sales-driven, personalized customer experiences. You will consult clients in-store and virtually, guiding furniture selections and design choices to match their needs.

You’ll own the customer journey from inquiry to purchase, driving growth while mastering product and design services. This position is full-time, based in Soho, with weekend availability and a strong focus on design trends and client satisfaction.

Qualifications

• 2–3 years of sales experience (furniture/interior design preferred).
• Experience in interior design and/or home furnishings; ability to create mood boards and floor plans.
• Customer-centric approach to deliver memorable experiences that convert to sales.
• Strong team player who collaborates to hit shared goals while driving personal sales.
• Proven track record of meeting/exceeding sales targets with a consultative selling approach.
• Highly organized and efficient, capable of handling multiple clients and projects.
• Tech-savvy with Canva, design software, Google Suite; CRM experience preferred.
• Adaptable to a fast-paced, startup-like environment while staying passionate about design.

Responsibilities

• Achieve sales targets by delivering exceptional customer service and expert product knowledge.
• Conduct in-store and virtual consultations on furniture selections and design choices.
• Own the entire customer journey from inquiry to purchase to ensure a smooth experience.
• Drive sales growth by identifying opportunities to improve the studio experience.
• Master product offerings and design services to guide purchasing decisions.
• Collaborate with clients on 2D/3D mood boards and space planning.
• Maintain proactive post-purchase follow-up to encourage repeat business.
• Act as a brand ambassador to build a strong NYC community presence.

Skills

Sales

Interior design

Customer experience

Team player

Goal oriented

Organized

Tech-savvy

Adaptable

Design trends

Tools

Canva

Design software

Google Suite

CRM

Job description

At Havenly, we believe everyone deserves a home they love. Since 2014, we’ve grown into the country’s leading interior design service. Through our brand Interior Define, we’re transforming how people shop for custom furniture by combining design expertise with a seamless sales process.

We are expanding our Interior Define Studio in Soho, NY and seeking a sales-driven Design Expert to play a critical role in delivering a high-end, personalized customer experience while driving sales growth. If you’re passionate about interior design, thrive in a fast-paced environment, and love exceeding sales goals, this opportunity is for you!

What You’ll Do:

• Achieve Sales Targets: Meet and exceed monthly sales quotas by delivering exceptional customer service and expert product knowledge.
• Client Consultations: Engage clients both in-store and virtually, consulting them on furniture selections and design choices tailored to their needs.
• Lead the Sales Process: Own the entire customer journey, from initial inquiry to purchase execution, ensuring a smooth, efficient, and personalized experience.
• Drive Sales Growth: Identify and act on opportunities to enhance sales and improve the overall customer experience within the studio.
• Product Expertise: Master the details of our product offerings and design services, confidently guiding clients through their purchasing decisions.
• Spatial Planning & Design Mood Board Creation: Work with clients to complete their room design, and ensure proper size and fit of all selected furniture pieces. Experience with 2D and 3D design softwares is a plus.
• Follow-Up & Retention: Maintain proactive and timely communication with clients post-purchase to ensure their satisfaction and encourage repeat business.
• Market Engagement: Act as a brand ambassador to cultivate a strong community presence in NYC and build local customer relationships.

Who You Are:

• Sales Experience: You have 2-3 years of experience in sales (preferably in furniture or interior design) and are passionate about hitting and exceeding targets.
• Interior Design Experience: You have experience in the Interior Design and/or home furnishings industry. Are able to speak to and create mood boards, and floor plans for clients.
• Customer-Centric: You excel in creating memorable and meaningful customer experiences that result in sales conversions.
• Team Player: You thrive in a collaborative environment, helping the team meet shared goals while also driving individual sales success.
• Goal-Oriented: Proven track record of meeting or exceeding sales targets with a consultative selling approach.
• Organized & Efficient: You manage multiple clients and projects efficiently, ensuring timelines are met and customer expectations are exceeded.
• Tech-Savvy: Proficient with tools like Canva, interior design floor planning software, and Google Suite, and comfortable adapting to new platforms in a tech-driven environment. CRM experience preferred.
• Adaptable: You’re flexible, solutions-focused, and able to thrive in a fast-paced, startup-like setting.
• Passionate About Design: You stay informed on the latest trends in interior design and furniture and have a strong eye for aesthetics.

Why Join Us:

• Competitive Compensation: On target earnings of $85-100,000+ per year (60/40 split between base salary and commissions based on performance).
• Benefits: PTO, health benefits (medical, dental, vision), 401K, company equity, and employee discounts on furniture and design services.
• Growth Opportunities: Be part of a fast-growing company that values your professional development and offers opportunities for advancement.

Additional Details:

• This is a full-time position based in our Soho Studio, including standard retail hours, and weekend availability.
• The role includes standing, bending, and maneuvering in the studio to assist clients and arrange product displays.
• Ability to lift up to 50 lbs. and handle furniture items as needed.
• We will be accepting applications through September 30, 2026 or once the role is filled.

At Havenly, we’re committed to diversity and inclusion. We encourage all qualified candidates to apply, even if you don’t meet every requirement. If you’re driven, eager to learn, and passionate about sales and design, we want to hear from you.