Design Expert, Sales - Interior Define

Havenly Brands (Havenly, Interior Define, Burrow, The Citizenry, The Inside, and St. Frank); Baltimore (MD); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

On target earnings 85-100K+ per year

Health benefits

401K

Equity

Employee discounts

Job summary

Havenly is seeking a Design Expert for our Baltimore Studio to deliver a high-end, personalized customer experience while driving sales growth. You’ll engage clients in-store and virtually, consult on furniture and design options, and own the end-to-end sales process.

Ideal candidates have 2–3 years in sales within furniture or interior design, with a strong customer focus, organizational skills, and comfort with design mood boards and planning software.

Qualifications

• 2–3 years of sales experience, preferably in furniture or interior design.
• Experience in interior design or home furnishings; able to discuss mood boards and floor plans.
• Customer-centric approach with a track record of sales conversions.
• Able to collaborate in a team and drive individual sales.

Responsibilities

• Meet and exceed monthly sales quotas through exceptional service and product knowledge.
• Consult clients in-store and virtually on furniture selections and design choices.
• Own the full customer journey from inquiry to purchase.

Skills

Sales target achievement

Interior design knowledge

Customer-centric

Team collaboration

Goal-oriented

Organized

Tech-savvy

Adaptable

Design trend awareness

Tools

Canva

Interior design software

Google Suite

CRM experience

Job description

At Havenly, we believe everyone deserves a home they love. Since 2014, we’ve grown into the country’s leading interior design service. Through our brand Interior Define, we’re transforming how people shop for custom furniture by combining design expertise with a seamless sales process.

We are seeking a sales-driven Design Expert to play a critical role in delivering a high-end, personalized customer experience while driving sales growth at our Studio in Baltimore, MD. If you’re passionate about interior design, thrive in a fast-paced environment, and love exceeding sales goals, this opportunity is for you!

What You’ll Do

• Achieve Sales Targets: Meet and exceed monthly sales quotas by delivering exceptional customer service and expert product knowledge.
• Client Consultations: Engage clients both in-store and virtually, consulting them on furniture selections and design choices tailored to their needs.
• Lead the Sales Process: Own the entire customer journey, from initial inquiry to purchase execution, ensuring a smooth, efficient, and personalized experience.
• Drive Sales Growth: Identify and act on opportunities to enhance sales and improve the overall customer experience within the studio.
• Product Expertise: Master the details of our product offerings and design services, confidently guiding clients through their purchasing decisions.
• Spatial Planning & Design Mood Board Creation: Work with clients to complete their room design, and ensure proper size and fit of all selected furniture pieces. Experience with 2D and 3D design softwares is a plus.
• Follow-Up & Retention: Maintain proactive and timely communication with clients post-purchase to ensure their satisfaction and encourage repeat business.
• Market Engagement: Act as a brand ambassador to cultivate a strong community presence in Baltimore, MD and build local customer relationships.

Who You Are

• Sales Experience: You have 2-3 years of experience in sales (preferably in furniture or interior design) and are passionate about hitting and exceeding targets.
• Interior Design Experience: You have experience in the Interior Design and/or home furnishings industry. Are able to speak to and create mood boards, and floor plans for clients.
• Customer-Centric: You excel in creating memorable and meaningful customer experiences that result in sales conversions.
• Team Player: You thrive in a collaborative environment, helping the team meet shared goals while also driving individual sales success.
• Goal-Oriented: Proven track record of meeting or exceeding sales targets with a consultative selling approach.
• Organized & Efficient: You manage multiple clients and projects efficiently, ensuring timelines are met and customer expectations are exceeded.
• Tech-Savvy: Proficient with tools like Canva, interior design floor planning software, and Google Suite, and comfortable adapting to new platforms in a tech-driven environment. CRM experience preferred.
• Adaptable: You’re flexible, solutions-focused, and able to thrive in a fast-paced, startup-like setting.
• Passionate About Design: You stay informed on the latest trends in interior design and furniture and have a strong eye for aesthetics.

Why Join Us?

• Competitive Compensation: On target earnings of $85-100K+ per year (60/40 split between base salary and commissions based on performance).
• Benefits: PTO, health benefits (medical, dental, vision), 401K, company equity, and employee discounts on furniture and design services.
• Growth Opportunities: Be part of a fast-growing company that values your professional development and offers opportunities for advancement.

Additional Details

• This is a full-time position based in our Baltimore Studio, including standard retail hours, and weekend availability.
• The role includes standing, bending, and maneuvering in the studio to assist clients and arrange product displays.
• Ability to lift up to 50 lbs. and handle furniture items as needed.
• We will be accepting applications through September 30, 2026 or once the role is filled.

At Havenly, we’re committed to diversity and inclusion. We encourage all qualified candidates to apply, even if you don’t meet every requirement. If you’re driven, eager to learn, and passionate about sales and design, we want to hear from you.