Design-Driven Rug Sales Consultant (Part-Time)

Ernesta; Santa Monica (CA); On-site; USD 27,552 - 41,328; Part time

Job summary

Ernesta is seeking a part-time Design Assistant to join its Retail Showroom team on Montana Avenue. You’ll educate customers on rug selection, space planning, and materials, while delivering a seamless, high-touch buying experience. The role blends sales with design advisory in a small, ambitious team.

You’ll guide customers through floor plans, material choices, and measurements, ensuring happiness and loyalty at every touchpoint. Weekend availability is required.

Qualifications

• 2+ years of experience in a consumer-facing role.
• Must be able to work Saturdays, Sundays, Mondays and Tuesdays.
• Delights in communicating and building trust with customers, self motivated, curious, empathetic, and great at listening
• Solutions oriented with sound judgment, business sense, and high integrity. Willingness to provide creative solutions and wear many hats.
• High level of proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google Suite, etc.
• Great time management and organizational skills with high level of accountability
• Ability to establish and improve processes. Excited to establish and build feedback loops within the organization and across business units.
• This role is located in our Retail Showroom and will require a flexible schedule, including weekend and holiday hours.

Responsibilities

• Set the industry standard for customer experience and sales
• Drive sales through customer followup and outreach
• Deliver exceptional design and product expertise to customers
• Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint
• Provide customers a high quality and personalized experience through multiple channels - in person, chat, text, email, video, phone.
• Advise customers on floor plan layout, material selection, and custom rug measurements
• Provide a fantastic experience to our customers by responding to inquiries and resolving order-related matters such as order tracking, product inquiries, delivery logistics, and more.
• Surprise and delight customers - exceed their expectations - create memorable experiences
• Learn innovative technologies to help customers visualize their space i.e CAD modeling, adobe, 3D rendering, etc.
• Maintain feedback loops to improve internal processes

Skills

Customer empathy

Communication

Sales experience

Time management

Multi-channel support

Education

BA or design-related experience

Tools

2D/3D tools

Zoom

Google Suite

Job description

Ernesta is seeking a part-time Design Assistant to join its Retail Showroom team on Montana Avenue. You’ll educate customers on rug selection, space planning, and materials, while delivering a seamless, high-touch buying experience. The role blends sales with design advisory in a small, ambitious team.

You’ll guide customers through floor plans, material choices, and measurements, ensuring happiness and loyalty at every touchpoint. Weekend availability is required.