Design Coordinator

Crate & Barrel; Northbrook (IL); On-site; USD 40,000 - 50,000; Full time

Job summary

Crate & Barrel in Northbrook seeks a Design Coordinator to enhance customer experience through effective organization of design consultations, store events, and sales aids. The role emphasizes delivering exceptional customer service and collaborating with Designers to meet design needs.

Key responsibilities include supporting sales initiatives, managing design projects, and ensuring customers receive prompt assistance. Candidates should possess strong organizational skills and a foundation in design functions.

Qualifications

• Understanding basic design functions including spatial planning and lighting.
• Ability to stay up to date on market trends.
• Proven track record of building long-lasting relationships with customers.

Responsibilities

• Assist customers and Designers with managing appointments.
• Support Designers and Leaders by managing pipeline activities.
• Deliver individual sales and engage customers on the sales floor.

Skills

Customer service

Sales management

Interpersonal skills

Communication skills

Organizational skills

Tools

Google platforms

Appointment management systems

Job description

The Design Coordinator supports the design experience by organizing and managing appointments, store events, and sales aids. The Design Coordinator is responsible for delivering exceptional customer service and providing initial assistance to customers seeking design solutions. The Design Coordinator will assist Designers with consultations, projects, and customer outreach.

A day in the life as a Design Coordinator

• Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects
• Own the organization and replenishment of sales aids.
• Conduct post-purchase customer outreach
• Support Designers and Leaders by managing pipeline activities and in-store events
• Assist customers on the floor and pass them off to Designers as appropriate
• Possess a clear understanding of the brand aesthetics and merchandising strategy by channel: store, e-commerce, and catalog
• Ensure full understanding and awareness of all product information, including characteristics and care information, and stay informed on the competition and industry trends
• Act as the point person and maintain partnerships with CDST and B2B departments
• Deliver individual sales, KPI, service goals, and productivity standards, and engage customers on the sales floor by demonstrating our selling skills
• Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services
• Assist Designers with in-home and in-store consultations
• Support and model excellent service by exhibiting a positive attitude and enthusiasm, ensuring all customers receive gracious, quick, and efficient service
• Support store training and education on design services to drive a clear understanding of design services and offerings
• Support large-scale projects as assigned.

What you’ll bring to the table

• Understanding basic design functions, including spatial planning, fabric selection, lighting, and interior design styles
• Excellent, effective, timely communication skills and the ability to translate the brand vision and the customer's wants/needs
• Ability to stay up to date on market trends
• Ability to be an agent of change and shift quickly as our business evolves
• Proven track record of building long-lasting relationships with customers
• Interpersonal skills; team player
• Strong organizational skills

What you’ll bring to the table

• 1+ years of relevant experience in Retail or Customer Service
• Experience organizing events
• Proficient in Google platforms, virtual communication, and appointment management systems