Design Coordinator

Crate and Barrel; McLean (VA); On-site; USD 27,552 - 35,817; Full time

Job summary

Crate and Barrel is seeking a Design Coordinator to support the design experience by organizing appointments, store events, and design sales aids. You will help maintain the Design Desk, assist Designers with consultations, and ensure a smooth, customer-focused flow.

In this role you’ll manage scheduling, in-store activities, and post-purchase outreach, while upholding brand aesthetics across store, e‑commerce, and catalog channels.

Qualifications

• Understanding basic design functions: spatial planning, fabric, lighting, and styles.
• Strong communication to translate brand vision and customer needs.
• Keeps up with market trends.
• Adaptable to changing business needs.
• Proven ability to build lasting customer relationships.
• Interpersonal, team player.
• Highly organized and detail-oriented.

Responsibilities

• Assist customers and Designers with appointments and Design Desk projects.
• Organize and replenish sales aids.
• Post-purchase customer outreach.
• Support Designers and Leaders with pipeline activities and events.
• Assist customers on floor and handoff to Designers.
• Understand brand aesthetics across store, e‑commerce, and catalog.
• Know product information, care, and competitive trends.
• Liaise with CDST and B2B departments.
• Meet sales, KPI, service goals on floor.
• Listen to customers to recommend products and loyalties.
• Assist designers with in-home and in-store consultations.
• Provide excellent service with positive attitude.
• Support store training on design services.
• Assist with large-scale projects.

Skills

Design basics

Communication skills

Market trends

Change agility

Customer relationships

Interpersonal skills

Organizational skills

Tools

Google platforms

Appointment management systems

Job description

The Design Coordinator supports the design experience by organizing and managing appointments, store events, and sales aids. The Design Coordinator is responsible for delivering exceptional customer service and providing initial assistance to customers seeking design solutions. The Design Coordinator will assist Designers with consultations, projects, and customer outreach.

A day in the life as a Design Coordinator...

• Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects
• Own the organization and replenishment of sales aids.
• Conduct post-purchase customer outreach
• Support Designers and Leaders by managing pipeline activities and in-store events
• Assist customers on the floor and pass them off to Designers as appropriate
• Possess a clear understanding of the brand aesthetics and merchandising strategy by channel: store, e-commerce, and catalog
• Ensure full understanding and awareness of all product information, including characteristics and care information, and stay informed on the competition and industry trends
• Act as the point person and maintain partnerships with CDST and B2B departments
• Deliver individual sales, KPI, service goals, and productivity standards, and engage customers on the sales floor by demonstrating our selling skills
• Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services
• Assist Designers with in-home and in-store consultations
• Support and model excellent service by exhibiting a positive attitude and enthusiasm, ensuring all customers receive gracious, quick, and efficient service
• Support store training and education on design services to drive a clear understanding of design services and offerings
• Support large-scale projects as assigned.

What you'll bring to the table...

• Understanding basic design functions, including spatial planning, fabric selection, lighting, and interior design styles
• Excellent, effective, timely communication skills and the ability to translate the brand vision and the customer\'s wants/needs
• Ability to stay up to date on market trends
• Ability to be an agent of change and shift quickly as our business evolves
• Proven track record of building long-lasting relationships with customers
• Interpersonal skills; team player
• Strong organizational skills

What you'll bring to the table...

• 1+ years of relevant experience in Retail or Customer Service
• Experience organizing events
• Proficient in Google platforms, virtual communication, and appointment management systems