Design Coordinator

Crate & Barrel; Denver (CO); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

Crate & Barrel seeks a Design Coordinator to organize appointments, store events, and sales aids while delivering exceptional service. You will assist Designers with consultations and customer outreach, helping to manage in-store projects and design desks.

Ideal candidates bring retail or service experience, strong communication, and a solid grasp of design concepts. This role emphasizes collaboration across store teams and brand adherence in a dynamic home furnishing environment.

Qualifications

• 1+ years of retail or customer service experience.
• Experience organizing events.
• Proficient in Google platforms and appointment management systems.
• Understanding of basic design functions and aesthetics.
• Strong communication and relationship-building skills.

Responsabilités

• Assist customers on the floor and pass them to Designers as appropriate.
• Drive sales and create differentiated experiences by managing appointments and Design Desk projects.
• Own organization of sales aids and replenishment.
• Support Designers with consultations and in-store events.
• Conduct post-purchase outreach.
• Assist Designers with in-home and in-store consultations.
• Support and model excellent service by promoting a positive, efficient customer experience.
• Support store training on design services to drive understanding of offerings.

Description du poste

The Design Coordinator supports the design experience by organizing and managing appointments, store events, and sales aids. The Design Coordinator is responsible for delivering exceptional customer service and providing initial assistance to customers seeking design solutions. The Design Coordinator will assist Designers with consultations, projects, and customer outreach.

A Day in the Life as a Design Coordinator at CB2...

• Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects.

• Own the organization and replenishment of sales aids

• Conduct post-purchase customer outreach

• Support Designers and Leaders by managing pipeline activities and in-store events

• Assist customers on the floor and pass them off to Designers as appropriate

• Possess a clear understanding of the brand aesthetics and merchandising strategy by channel: store, e-commerce, catalog

• Ensure full understanding and awareness of all product information, including characteristics and care information, and stay informed on the competition and industry trends.

• Act as the point person and maintain partnerships with CDST and B2B departments

• Deliver individual sales, KPI, service goals, and productivity standards, and engage customers on the sales floor by demonstrating our selling skills

• Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services

• Assist Designers with in-home and in-store consultations

• Support and model excellent service by exhibiting a positive attitude and enthusiasm, ensuring all customers receive gracious, quick, and efficient service

• Support store training and education on design services to drive a clear understanding of design services and offerings

• Support large-scale projects as assigned

What you'll bring to your table...

• Understanding basic design functions, including spatial planning, fabric selection, lighting, and interior design styles

• Excellent, effective, timely communication skills and the ability to translate the brand vision and the customer's wants/needs

• Ability to stay up to date on market trends

• Ability to be an agent of change and shift quickly as our business evolves

• Proven track record of building long-lasting relationships with customers

• Interpersonal skills; team player

• Strong organizational skills

We'd love to hear from you if you have...

• 1+ years of relevant experience in Retail or Customer Service

• Experience organizing events

• Proficient in Google platforms, virtual communication, and appointment management systems.

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.