Design Coordinator

CB2; Denver (CO); On-site; USD 25,000 - 34,000; Full time

Job summary

CB2 is seeking a Design Coordinator to join our retail team in Denver. You will support Designers with consultations, manage appointments and store events, and help drive a differentiated customer experience on the floor and across channels.

You will liaise with design and business teams, stay informed on product details and trends, and contribute to post-purchase outreach. A passion for design and strong organizational and communication skills are essential.

Qualifications

• Understanding basic design functions (space planning, fabrics, lighting)
• Excellent, effective communication and translating brand vision to customers
• Ability to stay up-to-date on market trends
• Ability to adapt quickly as business evolves
• Proven ability to build enduring customer relationships
• Strong interpersonal and teamwork capabilities
• Strong organizational skills

Responsibilities

• Drive sales and create a differentiated experience by helping customers and Designers with appointments and Design Desk projects
• Own organization and replenishment of sales aids
• Conduct post-purchase outreach to customers
• Support Designers and Leaders by managing pipeline activities and in-store events
• Assist customers on the floor and introduce them to Designers as needed
• Maintain brand aesthetics and merchandising strategy by channel (store, e-commerce, catalog)
• Stay informed on product information, care instructions, and industry trends
• Act as liaison with CDST and B2B departments
• Deliver sales, KPI, service goals, and productivity targets on the floor
• Listen to customers to identify best product solutions and loyalty services
• Assist Designers with in-home and in-store consultations
• Model excellent service with a positive attitude and efficient service
• Support store training on design services to drive understanding of offerings
• Support large-scale projects as assigned

Skills

Design understanding

Clear communication

Market awareness

Change agility

Customer relationships

Interpersonal skills

Organizational skills

Job description

The Design Coordinator supports the design experience by organizing and managing appointments, store events, and sales aids. The Design Coordinator is responsible for delivering exceptional customer service and providing initial assistance to customers seeking design solutions. The Design Coordinator will assist Designers with consultations, projects, and customer outreach.

A Day in the Life as a Design Coordinator at CB2...

• Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects.
• Own the organization and replenishment of sales aids
• Conduct post-purchase customer outreach
• Support Designers and Leaders by managing pipeline activities and in-store events
• Assist customers on the floor and pass them off to Designers as appropriate
• Possess a clear understanding of the brand aesthetics and merchandising strategy by channel: store, e-commerce, catalog
• Ensure full understanding and awareness of all product information, including characteristics and care information, and stay informed on the competition and industry trends.
• Act as the point person and maintain partnerships with CDST and B2B departments
• Deliver individual sales, KPI, service goals, and productivity standards, and engage customers on the sales floor by demonstrating our selling skills
• Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services
• Assist Designers with in-home and in-store consultations
• Support and model excellent service by exhibiting a positive attitude and enthusiasm, ensuring all customers receive gracious, quick, and efficient service
• Support store training and education on design services to drive a clear understanding of design services and offerings
• Support large-scale projects as assigned

What you'll bring to your table...

• Understanding basic design functions, including spatial planning, fabric selection, lighting, and interior design styles
• Excellent, effective, timely communication skills and the ability to translate the brand vision and the customer's wants/needs
• Ability to stay up to date on market trends
• Ability to be an agent of change and shift quickly as our business evolves
• Proven track record of building long-lasting relationships with customers
• Interpersonal skills; team player
• Strong organizational skills

We'd love to hear from you if you have...

• 1+ years of relevant experience in Retail or Customer Service
• Experience organizing events
• Proficient in Google platforms, virtual communication, and appointment management systems.