Design and Print Supervisor

Fulfillment House, Inc; Kansas City (MO); On-site; USD 52,000 - 75,000; Full time

Job summary

Fulfillment House, Inc. is a nonprofit design/print organization seeking a Design and Print Supervisor to oversee the Print for Pay process.

You will supervise printing presses, ensure quality, and lead a team toward timely production of print materials. The role requires experience in graphic design, printing equipment, and collaboration with other departments to deliver high-quality marketing materials while maintaining safety standards.

Qualifications

• Graphic design portfolio demonstrating diverse styles.
• Experience with printing equipment and processes.
• Ability to work with individuals who have special needs.

Responsibilities

• Supervise printing activities and presses.
• Schedule printing jobs to meet deadlines.
• Train and supervise associates on procedures.
• Monitor and adjust print quality.
• Maintain paper, ink, and supply inventory.
• Translate client briefs into visual concepts.
• Design marketing materials using Adobe Creative Suite.
• Manage multiple projects and deadlines.
• Present Fulfillment House professionally.
• Complete required training and safety compliance.
• Perform additional duties as assigned.

Skills

Graphic design

Customer service

Communication skills

Time management

Leadership / supervision

Education

High School Diploma; BS/BA preferred in marketing or graphic design

Job description

Company Description

Fulfillment House, Inc. is a 501(c)(3) non-profit organization that provides full-service design, print, logistics, shipping, and warehousing solutions. Its mission is to create meaningful employment opportunities for adults with special needs, helping build skills, confidence, and independence through meaningful work. Fulfillment operations focus on careful, personalized packing, including hand-stamped thank-you cards that strengthen customer relationships and highlight the impact of each order on associates’ lives. The Print division offers a wide range of print services, from business cards to brochures and posters, with personalized support that large corporate providers cannot match. Team members operate professional equipment to deliver accurate, high-quality print and design results for every project.

Job Title: Design and Print Supervisor

Department: Administration

Reports to: Design and Print Manager

FLSA: Non-Exempt

Summary

The Design and Print Supervisor is responsible for overseeing and managing all aspects of the Print for Pay process within Fulfillment House Inc. This role involves coordinating printing operations, ensuring quality control standards are met, managing a team of associates, and optimizing production efficiency. The Design and Print Supervisor works closely with other departments to ensure timely delivery of printed materials while adhering to safety protocols and quality standards.

Essential Duties and Responsibilities

To perform this position successfully, an individual must be able to meet each essential duty and responsibility to a satisfactory level. The requirements listed below are representative of the knowledge, skills, and/or experience required.

• Supervise and coordinate all paper printing activities, including setting up and operating printing presses, ensuring proper maintenance, and troubleshooting technical issues.
• Manage and schedule printing jobs to meet production deadlines and customer requirements.
• Train, mentor, and supervise associates, ensuring they understand and follow standard operating procedures and safety protocols.
• Monitor printing quality throughout the production process, making adjustments as necessary to maintain high-quality standards.
• Maintain inventory levels of paper, ink, and other printing supplies, and reorder materials as needed to avoid production delays.
• Interpret client briefs and project requirements to develop creative concepts and visual solutions that meet objectives and resonate with target audiences.
• Design and produce a wide range of marketing materials, including advertisements, brochures, flyers, posters, banners, logos, packaging, websites, and social media graphics.
• Use design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant tools to create visually appealing layouts, illustrations, and graphics.
• Manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.
• Present themselves and Fulfillment House in a positive and professional manner while working and when in the community
• Complete approved annual training as required
• Abide by OSHA Compliance
• Complete other duties as assigned

Experience

• Printing: 2 years (Required)
• Design/Graphic Work: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Physical Demands of the Essential Functions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Skill in communicating in spoken conversation – adequate volume speech
• Skill in writing and reading
• Skill in mathematics
• Normal hearing required for conversation, telephone use and emergency information systems
• Visual acuity, depth perception and field of vision with normal range
• Must be independently mobile on all surfaces
• Must be able to move safely about work area
• Must have physical stamina to work at least 7 hours per day
• Must be able to lift and/or move up to 50 pounds.

Qualifications

• High School Diploma; prefer a BS/BA in marketing, graphic design, or related field.
• Proven experience as a graphic designer, with a strong portfolio showcasing a diverse range of design projects and styles.
• Practical knowledge of printing equipment, processes, and materials.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Experience working with individuals who have special needs.
• Ability to use digital office equipment (Printers, copiers, scanners, etc.)
• Ability to adhere to regulations and standards.
• Ability to inspire and motivate.
• Experience working positively and effectively with the public.