Dermatology Front Desk Specialist — Patient Experience

Qualderm; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Health Coverage

Generous 401(k) Plan

Paid Time Off (PTO)

Life Insurance

Disability Protection

Wellness Plans

EAP

Employee Discounts

Referral Bonuses

Job summary

QualDerm Partners is seeking a Front Office Receptionist in Kentucky to manage patient registrations and insurance verification in a busy dermatology setting. You will greet patients, confirm demographics, and prepare intake paperwork to ensure smooth visits.

Responsibilities include checking patients in/out, scheduling appointments, maintaining EMR accuracy, and communicating with providers and billing staff. A courteous, detail-oriented approach is essential to success in this role.

Qualifications

• High School Diploma required; Associate's Degree preferred.
• 1 year of customer service experience in a healthcare office preferred.

Responsibilities

• Greet patients and visitors in person or via phone.
• Record patient arrivals in the Practice Management System (EMR).
• Verify patient identity by date of birth and name, creating new accounts as required.
• Prepare required patient paperwork prior to appointments.
• Contact patients with “No Show” appointments to reschedule and document accordingly.
• Schedule appointments to optimize patient satisfaction, provider time, and treatment room usage.
• Assist in emergency situations by responding to patients in distress with sound judgment.
• Maintain accurate patient information in the EMR.
• Verify insurance eligibility and financial status, providing updates to the Billing Department if prior authorization is needed.
• Ensure the reception area remains clean and organized.
• Process patient copays and balances at check-in/out while maintaining confidentiality.
• Follow operational policies and procedures, reporting changes as necessary.
• Contribute to team efforts to achieve related results.
• Exhibit superior customer service skills consistently.
• Answer phones promptly and courteously.

Skills

Customer service

Education

High School Diploma

Associate's Degree preferred

Job description

QualDerm Partners is seeking a Front Office Receptionist in Kentucky to manage patient registrations and insurance verification in a busy dermatology setting. You will greet patients, confirm demographics, and prepare intake paperwork to ensure smooth visits.

Responsibilities include checking patients in/out, scheduling appointments, maintaining EMR accuracy, and communicating with providers and billing staff. A courteous, detail-oriented approach is essential to success in this role.