Deputy Program Manager (JSP/DISA)

SHR CONSULTING GROUP, LLC; Arlington (VA); On-site; USD 130,000 - 165,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with company contribution

Paid time off and federal holidays

Certification reimbursement and career

Job summary

SHR Consulting Group, LLC seeks a Deputy Program Manager (DPM) to oversee the DISA JSP program, delivering enterprise IT services across the DoD environment. The role requires coordinating cross-functional teams, managing performance against SLAs, and ensuring security and continuity of mission systems.

The ideal candidate has strong program leadership, government-facing communication skills, and an active Secret clearance or higher.

Qualifications

• Minimum of 7 years of relevant program management, project management, or technical leadership experience.
• Experience managing technical teams, projects, or enterprise IT service delivery operations.
• Strong understanding of the program management lifecycle: planning, execution, monitoring, risk, and reporting.
• Experience with government contracts, preferably within DoD or federal environments.
• Working knowledge of enterprise IT infrastructure, service management, and operational continuity.
• Experience with PM tools such as Microsoft Project, JIRA, Asana, or equivalents.

Responsibilities

• Oversee program execution, contract deliverables, schedules, budgets, staffing, and performance across multiple technical service areas.
• Coordinate daily operations and lead technical and operational teams supporting DISA JSP enterprise IT services.
• Monitor performance against SLAs, KPIs, and quality standards; support continuous improvement.

Skills

Program management

Stakeholder engagement

Team leadership

DoD familiarity

Contract management

Education

Bachelor's degree in IT/Business/ MIS

Tools

Microsoft Project

JIRA

Asana

ITSM tools

Job description

Deputy Program Manager (JSP/DISA)

Platform Prime Full Time Arlington, VA, US

2 days ago Requisition ID: 1535

About SHR Consulting Group

SHR Consulting Group, LLC is a small business delivering enterprise IT, cybersecurity, and program management services to the Department of Defense and federal civilian agencies. We support mission-critical infrastructure at the Pentagon and across the National Capital Region, and we invest in our people through competitive compensation, professional certification support, and long-term career growth on stable, multi-year programs.

Position Summary

We are seeking an experienced Deputy Program Manager (DPM) to support the management, execution, and delivery of enterprise IT services for the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) program. The DPM will work closely with the Program Leads and Executives to oversee daily operations, technical service delivery, contract performance, and cross-functional teams supporting mission-critical Department of Defense (DoD) environments.

The Deputy Program Manager will provide programmatic and operational leadership across a diverse portfolio of enterprise IT services, encompassing platform and core infrastructure operations, investigative search support, mission application operations and maintenance, enterprise messaging, mainframe services, regional IT operations, and IT service continuity and disaster recovery. This role is responsible for ensuring seamless coordination across technical teams, maintaining service delivery standards, and supporting the availability, reliability, and security of mission-critical IT systems.

The ideal candidate will possess strong technical knowledge, proven program management experience, and the ability to effectively engage government stakeholders, manage competing priorities, and ensure contractual requirements, performance objectives, and mission priorities are achieved. This position is full-time onsite at the Pentagon and requires anactive Secret clearance or higher to start.

Key Responsibilities

• Assist with oversight of program execution, contract deliverables, schedules, budgets, staffing, and performance across multiple technical service areas to ensure alignment with program objectives and contractual requirements.
• Coordinate daily operations and provide leadership to technical and operational teams supporting DISA JSP enterprise IT services.
• Monitor program performance against contractual requirements, service-level agreements (SLAs), key performance indicators (KPIs), and established quality standards.
• Support workforce planning, resource allocation, risk management, and continuous process improvement.
• Serve as designated representative when required, ensuring continuity of program leadership and customer support.

Enterprise IT Operations & Technical Oversight

• Provide operational oversight of enterprise IT infrastructure, platform services, core systems, mission applications, messaging environments, and continuity operations.
• Coordinate cross-functional technical teams to ensure system availability, operational efficiency, and timely resolution of service delivery issues.
• Support incident management, problem resolution, change management, disaster recovery readiness, and service improvement initiatives.
• Ensure technical activities align with program objectives, customer requirements, and established performance standards.
• Identify operational challenges and collaborate with technical leadership to implement effective solutions.
• Maintain effective working relationships with DISA JSP government representatives, contracting personnel, technical stakeholders, and senior leadership.
• Prepare and deliver program status reports, executive briefings, performance reviews, and operational updates.
• Participate in technical working groups, program management reviews, and customer coordination meetings.
• Support compliance with applicable DoD cybersecurity requirements, contractual obligations, security policies, and operational standards.
• Identify program risks, performance gaps, and operational challenges, implementing corrective actions and mitigation strategies.

Minimum Qualifications

• Minimum of 7 years of relevant program management, project management, or technical leadership experience.
• Demonstrated experience managing technical teams, projects, or enterprise IT service delivery operations.
• Strong understanding of the program management lifecycle, including planning, execution, performance monitoring, risk management, and reporting.
• Experience supporting government contracts, preferably within DoD or other federal environments.
• Working knowledge of enterprise IT infrastructure, application sustainment, service management, and operational continuity.
• Experience with project management tools such as Microsoft Project, JIRA, Asana, or equivalent platforms.
• Strong organizational, analytical, communication, and problem-solving skills.
• Excellent presentation skills, with experience briefing government customers and senior leadership.
• Ability to manage competing priorities, work independently, and make sound decisions with limited supervision.

Preferred Qualifications

• Familiarity with ITIL processes, IT service management (ITSM), and SLA-based performance management.
• Knowledge of Agile, Scrum, or other iterative development methodologies.
• Experience overseeing geographically distributed technical teams and multiple operational workstreams.
• Familiarity with DoD cybersecurity, continuity of operations, disaster recovery, and enterprise infrastructure support.
• Experience working in classified or mission-critical government IT environments.

Education & Certifications

• Bachelor’s degree in Information Technology, Business Administration, Management Information Systems, or a related field; or equivalent combination of education and ten (10) recent years of documented relevant experience.
• Project Management Professional (PMP) certification.

Security Clearance

• Active Secret clearance required at minimum.
• 100% onsite at a government facility within the National Capital Region (NCR), primarily at the Pentagon, Crystal Gateway, Taylor Building, Mark Center, or other JSP-designated alternate site.
• Must be local to the DC Metro Area with reliable transportation.
• Competitive salary commensurate with experience and clearance level.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with company contribution.
• Paid time off and eleven federal holidays.
• Certification reimbursement and training support.
• Life and disability insurance.

Salary Range 130,000 – 165,000 USD. The salary range represents a general guideline; SHR considers several factors when determining the base salary offer, such as the scope and responsibilities of the position, and the candidate's experience, education, skills, and current market conditions.

SHR Consulting Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status