Deputy Manager- Los Angeles Retail

Leica Camera North America; West Hollywood (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Leica Camera North America in West Hollywood is seeking a Deputy Manager to partner with the General Manager, ensuring seamless store operations, sales, and elevated client experience.

You will lead day-to-day operations, enforce compliance, and uphold Leica's standards in clienteling, CRM, and visual merchandising, while supporting leadership of Client Advisors.

Qualifications

• 4+ years of luxury or premium retail management experience.
• Proven operational leadership with process, systems, and compliance.
• Experience with inventory, ERP/POS, and financial reporting.
• Strong people leadership and coaching in luxury settings.
• Interest in photography and storytelling preferred.
• Flexible schedule including evenings, weekends, and events.

Responsibilities

• Partner with the GM to translate strategic sales objectives into daily execution plans.
• Lead by example on the sales floor, ensuring smooth client flow and service.
• Coach Client Advisors on service standards and clienteling behaviors.
• Support CRM campaigns and in-store activations with Gallery and Akademie teams.
• Ensure consistent application of Leica's retail standards across touchpoints.
• Oversee opening/closing, cash handling, inventory, and audits.
• Lead store in GM's absence and assist with recruiting and training.

Skills

Luxury retail management

People leadership

Customer service excellence

Visual merchandising

CRM & clienteling

Tools

ERP/POS systems

Job description

Leica Camera is a global Icon that celebrated 100 years of innovation and photography in 2014. Over more than a century Leica has mastered the balance of art and engineering - achieving an immutable harmony of form and functionality. Visit Leica Camera at www.leica-camera.com.

We are dedicated to developing cameras and optical instruments of the highest standards. The company has a tradition of precision manufacturing and technological innovations which have steadily positioned the brand at the forefront of the photographic industry and has enabled it to establish an unsurpassed standard of excellence.

Role Overview

The Deputy Manager partners closely with the General Manager to ensure the seamless operation, commercial success, and elevated brand experience of the Leica Store. Acting as second-in-command, the Deputy Manager leads day-to-day operations, enforces compliance, and ensures that all operational and logistical processes enable a seamless and elevated client experience.

This position reports to the General Manager and directly supports the leadership of Client Advisors, ensuring consistent execution of Leica's standards of craftsmanship, service, and operational excellence. The Deputy Manager is also responsible for upholding and enforcing Leica's global retail standards, including clienteling, CRM discipline, operational compliance, and visual merchandising consistency.

Key Responsibilities

Sales and Client Experience

• Partner with the GM to translate strategic sales objectives into daily execution plans.
• Lead by example on the sales floor, ensuring smooth client flow, coverage, and service delivery during peak hours.
• Coach Client Advisors on service standards, clienteling behaviors, and cross-category selling.
• Support client development initiatives, CRM campaigns, and in-store activations with the Gallery and Akademie teams.
• Ensure consistent application of Leica's global retail and clienteling standards across all client touchpoints.
• Act as a key liaison between front-of-house and back-of-house teams to ensure operational readiness for all client activities.

Operations and Compliance

• Own the daily operational rhythm of the store, including opening/closing procedures, cash handling, inventory management, shipping/receiving, and audit preparation.
• Maintain accountability for compliance, loss prevention, and operational excellence across all systems and standards.
• Ensure accurate execution of merchandising, stock rotation, and back-of-house organization in alignment with HQ guidelines.
• Monitor and report on operational KPIs (inventory accuracy, shrink, productivity) and implement corrective actions when needed.
• Partner with the GM on financial reporting inputs, expense tracking, and efficiency improvements to protect profitability.

Leadership and Team Development

• Provide daily coaching, structure, and guidance to Client Advisors to ensure strong performance and process adherence.
• Manage scheduling, delegation, and task execution across the team to ensure coverage and operational continuity.
• Lead the store in the GM's absence, maintaining consistent leadership, client experience, and operational standards.
• Assist with recruiting, onboarding, and training new team members to uphold Leica's brand values and service standards.
• Foster collaboration between sales and operations to strengthen overall team performance and accountability.

Qualifications

• 4+ years of luxury or premium retail management experience.
• Proven operational leadership with strong attention to process, systems, and compliance.
• Experience managing inventory, ERP/POS systems, and store-level financial or productivity reporting.
• Strong people leadership skills with the ability to motivate and coach teams in a luxury environment.
• Technical or creative interest in photography and storytelling preferred.
• Flexible schedule including evenings, weekends, and events.

Key Attributes

• Operationally driven and disciplined, with high attention to accuracy and detail.
• Commercially aware with a strong understanding of how operations support sales success.
• Hands-on leader who thrives in fast-paced, client-facing environments.
• Embodies Leica's values of authenticity, creativity, and excellence.
• Reliable, proactive, and solutions-oriented under pressure.

About the Organization Leica Camera is an international, premium manufacturer of cameras and sports optics. The legendary reputation of the Leica brand is based on a long tradition of excellent quality, German craftsmanship and German industrial design, combined with innovative technologies. An integral part of the brand's culture is the diversity of activities the company undertakes for the advancement of photography. In addition to the Leica Galleries and Leica Akademies spread around the world, there are the Leica Hall of Fame Award and, in particular, the Leica Oskar Barnack Award (LOBA), which is considered one of the most innovative sponsorship awards existing today. Furthermore, Leica Camera AG, with its headquarters in Wetzlar, Hesse, and a second production site in Vila Nova de Famalicão, Portugal, has a worldwide network of its own national organizations and Leica Retail Stores.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.