Deputy Manager Hull DCA - Full-time Hours

St Anne's Community Services; Hull (TX); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

20–25 days annual leave

Employee Assistance Programme

Group Pension Scheme

Flexible working

Job summary

St Anne’s Community Services in Hull is seeking a proactive Deputy Manager to lead a new complex care and outreach service. You will supervise a team of support workers, ensure person-centred care, and drive safeguarding and risk management to support adults with complex needs.

The role emphasizes trauma-informed practice, collaboration with mental health teams and housing providers, and flexible, hands-on leadership to maintain service stability and quality.

Qualifications

• Experience working with adults with complex mental health and/or substance misuse needs.
• Managing risk and challenging behaviours.
• Supervising or leading staff.
• Flexible, person-centred approach and willingness to complete an NVQ.

Responsibilities

• Support the Service Manager in day-to-day operations and regulatory compliance.
• Provide compassionate leadership to a team of support workers.
• Oversee risk assessments, care planning and safeguarding.
• Build relationships with external agencies and professionals.
• Recruitment, staff development and quality improvement.

Skills

Leadership

Risk management

Communication

Trauma-informed practice

People-centred approach

Education

NVQ

Job description

Job Overview

We stand for a Life Without Limits for the clients we support, do you?

Deputy Manager

Hull DCA

Salary

£32,832.21 per annum - salary increase after 6 months

We’re looking for a compassionate, person-centred and motivated Deputy Manager to help lead our new complex care and outreach service in Hull.

This is an exciting opportunity to support clients with a range of complex needs, including mental health, learning disabilities, and behaviours that may challenge.

Working alongside the service manager, you’ll help create safe, stable and person‑centred services where people are supported to build independence, achieve positive outcomes and live with dignity, choice and control.

You’ll provide visible day‑to‑day leadership, support and develop colleagues, oversee high‑quality support planning and risk management, and work closely with partners to ensure responsive, joined‑up support. You’ll bring calm decision‑making, strong communication and a commitment to trauma‑informed practice, safeguarding and continuous improvement.

At St Anne’s, we are PROUD to make a difference every day. If you’re a values‑led leader who can inspire others, champion person‑centred support and help people thrive, we’d love to hear from you.

Main duties of the job

• Support the Service Manager in the day‑to‑day running of the supported living service, ensuring compliance with regulatory standards and internal policies.
• Provide strong, compassionate leadership to a team of support workers, fostering a positive and resilient team culture.
• Oversee the delivery of person‑centred support for clients with complex mental health conditions and challenging behaviours.
• Contribute to risk assessments, support planning, and crisis management, ensuring safety, dignity, and respect are at the forefront of care.
• Liaise and build strong partnerships with external agencies including mental health teams, probation, housing providers, and crisis teams.
• Support with recruitment, staff development, supervisions, and performance management, helping build a competent and confident workforce.
• Monitor service delivery and quality, including participating in audits, compliance checks, and continuous improvement initiatives.
• Promote a culture of safeguarding and accountability, ensuring that concerns are appropriately identified, reported, and acted upon.
• Contribute to rota planning and ensure adequate staffing levels, sometimes providing hands‑on support when required.
• Be available outside core hours, including flexible working, to respond to incidents, support staff, or ensure the stability of the service.
• It is essential that you have a driving licence and access to a vehicle.

Working for our organisation

St. Anne's wants to reward its employees for their hard work. Employee benefits include;

• Rising 20 to 25 days plus statutory bank holidays
• 24 Hour Employee Assistance Programme
• Continuous opportunities for ongoing training and career development
• Cycle To Work scheme
• Refer A Friend recruitment initiative
• Flexible working opportunities (where applicable) upon successful completion of probation period
• Group Personal Pension Scheme
• Discounted income protection scheme
• Free car parking at most services
• Free life assurance cover

Detailed Job Description And Main Responsibilities

We are looking for a committed and resilient Deputy Manager to join our supported living service in Hull, supporting adults with complex mental health needs and learning disabilities. Our service empowers individuals to work towards independence and stability.

You will support the service manager in leading a skilled staff team and ensuring high‑quality, person‑centred support. You’ll play a key role in overseeing risk management, care planning and safeguarding.

Key Responsibilities Include

• Supporting with service management, compliance, and day‑to‑day operations
• Leading and supervising support staff, promoting a positive team culture
• Coordinating and reviewing individualised support plans and risk assessments
• Building effective relationships with external agencies and professionals
• Responding to crisis situations using trauma‑informed, psychologically informed approaches
• Supporting recruitment, staff development, and quality improvement

Essential Experience

• Working with adults with complex mental health and/or substance misuse needs
• Managing risk and challenging behaviours
• Supervising or leading staff
• A flexible, person‑centred approach

Desirable

• Experience working with those with complex behaviours

Person specification

Experience

• Experience in like for like service

Qualifications

• willing to complete an NVQ

Equality, diversity and inclusion

St. Anne’s is working to actively promote equality, diversity and inclusion.

We want people from underrepresented groups such as disabled, black and ethnic minority, Lesbian, Gay, Bi, Trans, and non‑binary (LGBTQ+) communities to apply for all our roles.

St. Anne's is a Disability Confident employer. We are actively working to recruit and retain people with disabilities and long‑term health conditions into our work force. If you are an applicant who has a disability, you will be offered an interview if you meet the essential criteria for the job. Please contact recruitment on 0113 243 5151 opt 5 if you require any reasonable adjustments.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Deputy Manager (PDF, 368.6KB)