Deputy Director of Strategic Systems

Sanctuary For Families Inc.; New York (NY); Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Employer-paid life insurance

Employer retirement contribution

Paid time off

Generous Leave Policy

Flexible spending account / Health sav

Student loan assistance

Tuition reimbursement program

Gym reimbursement program

Wellness program and rewards

Job summary

Sanctuary for Families Inc. is seeking a Deputy Director of Strategic Systems to lead enterprise systems, including Salesforce, and to guide program reporting and evaluation.

You will supervise the Strategic System Team, coordinate vendor work, and drive data quality and policy improvements to support mission delivery and funder reporting. You will collaborate with program staff to translate needs into scalable tech solutions, manage projects, and contribute to training while influencing

Qualifications

• Bachelor’s degree strongly preferred or related coursework in enterprise systems/reporting.
• Min 6 years related experience.
• 4 years Salesforce architecture/administration preferred.
• Prior supervisory experience preferred.
• Excel proficiency required.
• Ability to train diverse staff.
• Strong analytical and critical thinking.
• Excellent organizational and communication skills.
• Ability to improve processes and policies.
• Strong interpersonal skills and attention to detail.
• Capable of managing multiple projects with stakeholders.
• Knowledge of internal/external reporting for programs and funders.

Responsibilities

• Supervise members of the Strategic System Team.
• Enhance enterprise applications, esp. Salesforce-based Client Tracking System.
• Coordinate with vendors and internal teams on upgrades.
• Oversee data quality and material/guide development.
• Manage relationship with Salesforce developer for complex projects.
• Oversee Salesforce and enterprise reporting standards.
• Design reports for government and foundation submissions.
• Lead impact measurement and evaluation tools.
• Manage technology project implementation aligned with priorities.
• Partner with program staff to integrate tech into workflows.
• Support contract compliance and RFP decision processes.
• Contribute to training for effective system use.
• Serve as back-up to Senior Director of Strategic Systems.

Skills

Data analysis

Salesforce

MS Excel

Leadership

Training others

Analytical thinking

Communication

Policy improvement

Interpersonal skills

Detail oriented

Project management

Education

Bachelor’s degree

Tools

Salesforce architecture

Salesforce administration

Job description

Description

ABOUT US

Sanctuary for Families is New York’s leading service provider and advocate for survivors of domestic violence, sex trafficking and related forms of gender violence. Every year, Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability, transforming lives through a comprehensive range of services. We provide a range of wrap-around services to help survivors rebuild their lives in the aftermath of abuse, and work to end gender violence through three key strategies: direct services, outreach and training, and systems-change advocacy. Our services are available in 12 locations throughout New York City.

POSITION OVERVIEW

The Strategic Systems team works to enable Sanctuary’s mission through strategic and effective use and governance of technology. The Deputy Director of Strategic Systems reports to the Senior Director of Strategic Systems and plays an important role in the design, implementation, and modification of the agency’s enterprise systems. They will oversee program reporting, evaluation and impact measurement efforts, including necessary collaboration with program staff. The Deputy Director of Strategic Systems also supports the broader use and enhancement of all enterprise applications, including creation or implementation of related policies. A successful candidate will be mission-driven and will bring their unique background and experience to the work of enabling better service delivery through data and systems.

RESPONSIBILITIES

Management Responsibilities

• Supervises several members of the Strategic System Team.

Application Support

• Manages the enhancement of Sanctuary’s enterprise applications, particularly its Salesforce-based Client Tracking System but also other systems as necessary, working closely with program and non-program staff to identify needs and optimize application functionality.
• Coordinates with vendors, consultants, and internal teams to resolve issues and implement upgrades aligned with programmatic needs.
• Manages the administration and support of enterprise systems, particularly Salesforce, including setting standards for usage, developing/maintaining materials and guides, and overseeing data quality control measures.
• Manages relationship with a Salesforce developer to further more complex projects.

Program Reporting, Evaluation & Impact measurement

• Oversees reporting out of Salesforce and other enterprise applications, including setting standards for usage and overseeing quality measures.
• Completes programmatic reporting and analysis needs for all of Sanctuary’s government and foundation reporting. Design data reports for funding solicitations and other ad hoc purposes.
• Oversees implementation of Sanctuary’s impact agenda including but not limited to building/maintaining feedback tools, outcome metrics, and other evaluation mechanisms.

Systems Project Management

• Oversees project management and implementation of assigned technology projects, ensuring alignment with programmatic direction and organizational priorities.

Collaboration with Program Staff

• Works closely with program staff to understand mission-critical needs and integrate technology solutions into program workflows effectively.
• Participates in strategic planning sessions to identify technology opportunities that enhance program outcomes and efficiency.
• Supports program teams in their contract compliance and performance efforts.
• Participates in the decision-making process for Requests for Proposals and similar processes to drive informed decision-making.

Training

• Helps define and support training needed for effective systems implementation and usage.

Other

• Serves as back-up for Senior Director of Strategic Systems in their interactions.
• Other responsibilities as assigned by the positions' supervisor.

Requirements

• Must love data!
• Bachelor’s degree strongly preferred or related coursework/professional training in enterprise systems/reporting, program evaluation, performance management and statistical analysis.
• Minimum of six (6) years related experience.
• (4) years of Salesforce architecture and administration experience preferred but related experience with enterprise level data systems will be considered.
• Prior supervisory experience preferred.
• Exemplary computer skills, specifically in MS Excel.
• Demonstrated ability to train others (of various levels of expertise).
• Strong critical/analytical thinking ability.
• Excellent organizational, analytical, and verbal/written communication skills.
• Ability to identify and implement process and policy improvements.
• Strong interpersonal skills.
• Excellent attention to detail.
• Ability to prioritize and manage simultaneous projects, while balancing diverse stakeholders’ needs.
• Understanding of principles of reporting for internal and external purposes, including for agency management, board, regulatory agencies, and funders

Budgeted Salary: $100,000 - $110,000 per year

Work position is Full-time; Salaried/ Exempt

Work schedule is currently Hybrid; must be able to meet job location schedule obligations

Benefits

• Health, Dental and Vision Insurance
• Employer-paid life insurance
• Employer retirement contribution
• Paid time off (Holidays, Vacation, Personal, Sick)
• Generous Leave Policy
• Flexible spending account / Health savings account
• Student loan assistance
• Tuition reimbursement program
• Gym reimbursement program
• Wellness program and rewards

Sanctuary for Families is a welcoming workplace. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed (religion), color, sex, national origin, sexual orientation, military status, age, disability, predisposing genetic characteristics, marital status or domestic violence victim status, and other categories protected under Federal, New York state or New York city laws.

Survivors of gender-based violence are strongly encouraged to apply.