Deputy Director of Program Enrollment, DECE - 27240

NYC Public Schools; New York (NY); On-site; USD 106,000 - 116,000; Full time

Job summary

NYC Public Schools seeks a Deputy Director of Program Enrollment to oversee daily operations of the Enrollment Team, manage digital systems, and drive key divisional initiatives. The role requires mastery of enrollment policies, strong MS Excel skills, and collaboration across city agencies.

The position reports to the Senior Director for Program Enrollment and leads enrollment specialists and related staff. Strong analytic and leadership capabilities are essential for success in this role.

Qualifications

• Master’s degree in education or related field with leadership experience.
• Bachelor’s + 4+ years in education administration acceptable.
• High school diploma with 6+ years relevant experience acceptable.
• Equivalent education/experience may be substituted per DOE rules.

Responsibilities

• Oversee daily operations of the Program Enrollment Team.
• Manage team schedules, timecards, and ensure system access.
• Provide coaching, feedback, and training plans for staff.
• Coordinate with DIIT ATS and vendor partners on enrollment records.
• Lead inter- and intra-agency collaboration with ACS, HRA, OSE.

Skills

Team leadership

Data analysis

MS Excel

Stakeholder liaison

Education

Master’s degree in education/related field

Bachelor’s degree with 4+ years experience

High school diploma with 6+ years experience

Equivalent education/experience

Tools

Vendor Portal/ECMS

ATS/NGSIS

SEMS

STARS

ACCIS

MyCity

Job description

Position Summary: The Division of Early Childhood Education (DECE) supports the operational and programmatic functions of early childhood education programs for New York City children in elementary schools, Pre-K Centers, and New York City Public Schools (NYCPS) contracted settings including Community Based Organizations (CBOs) and Family Childcare (FCC) programs. DECE provides families with access to high quality, inclusive early childhood programs for children birth to five in diverse settings, supporting children’s growth and development. By working in partnership with families and programs, DECE ensures that children are engaged, nurtured, and supported. The Deputy Director of Program Enrollment is responsible for oversight of the daily operations of the Program Enrollment team, a secondary manager for intra agency partnerships, and the lead for several key divisional and agency wide initiatives described in more detail below. The Deputy Director of Program Enrollment is trained in enrollment and enrollment related policies and procedures of the DECE and NYCPS; demonstrates mastery of technology systems and platforms related to enrollment work such as Vendor Portal/ECMS, ATS/NGSIS, SEMS, STARS, ACCIS, MyCity and others. They have strong data analysis skills and can execute complex MS Excel functions to ensure efficient management of data related to program enrollment. Performs related work.

Reports to: Senior Director for Program Enrollment

Direct Reports: Program Enrollment Specialists, other staff as assigned

Key Relationships: Chief of Operations, Chief of Strategy and Policy, Chief of Staff, Senior Director of Program Enrollment, DECE Senior Directors, Director of Data, Analytics and Systems, Director of Program Enrollment, Project Manager(s), Team Leader(s), teams across the Division of Early Childhood Education, New York State Office of Children and Family Services (OCFS), New York City Administration for Children's Services (ACS), New York City Human Resource Administration (HRA), families, NYCPS elementary schools, Pre-K Centers, Community Based Organizations (CBO), Family Child Care (FCC) and Head Start programs.

Responsibilities

Team Management

• Manages the daily for the Program Enrollment Team, ensuring staff have all the information they need to conduct their responsibilities.
• Creates a team schedule and ensures adequate coverage.
• Approves timecards for all enrollment staff.
• Ensures access to all technology platforms for all staff on the Enrollment Team.
• Conducts regular check ins with Team Leaders, provides feedback to individual staff, and creates training or remediation plans for staff that require additional support.
• Ensures efficiency across team and identifies problem areas for resolution.
• Analyzes program inquiry volume and content to inform training and/or communication needs in collaboration with the Senior Director for Program Enrollment and Communications and Intake Manager.
• Provides oversight to Communications and Intake Manager as it relates to program level communications.

Enrollment business processes

• Oversees collaborative business processes with DIIT programming and ATS team(s) to ensure timely approval of records.
• Supports Team Leaders and Enrollment Specialists in researching and troubleshooting common user or system errors to resolution.
• Schedules and leads follow up discussions with vendors and/or program staff related to enrollment and/or attendance, including the management of out of policy enrollments.
• Supports programs with 4410 enhancements in enrolling children referred through CPSE into NYCPS contracted seats and performs related system transactions.
• Supports Team Leaders in maintaining effective business processes related to EDY Enrollment in NYCPS contracted seats and performs related system transactions.
• Drafts updates to SOPMs and/or communications in advance of the new fiscal year.
• Supports ensuring program data is correctly reflected or reconciled in Vendor Portal/ECMS.

Inter-agency collaboration and communication

• Supports Senior Director of Enrollment with planning and outreach required by major divisional, agency or city priorities and deadlines.
• Represents the Program Enrollment team and/or DECE at recurring meetings, working groups or special initiatives.
• Serves as liaison between Office of Student Enrollment and DECE as it relates to CBO and FCC enrollments; supports other key staff in DECE who also liaise with OSE.

Intra-agency collaboration and communication

• Together with Senior Director for Data and related staff, manages data related to SFDUPK annual updates.
• Together with Senior Director for Program Enrollment, Director for Program Eligibility, and Director for Quality Assurance, manages relationship and related meetings with the Administration for Children’s Services (ACS) and the Human Resources Administration (HRA).

Qualification Requirements

Minimum

• A master’s degree from an accredited college or university in education, educational psychology, educational leadership, public administration, public policy, social work, or a closely related field, and two years of satisfactory, full-time progressively responsible professional experience in education administration, in such areas as: portfolio planning, educational grants/funding, student enrollment, assessment and accountability, youth development, special education, early childhood, program evaluation, policy research, college and career readiness, health and wellness, immunization, diagnostic and treatment services for parents and children, out of school programs, career and occupational education, curriculum development, evaluation and testing, educational planning, and educational statistics, or a related field, at least 18 months of this experience must have been in an executive, managerial, consultative, administrative or supervisory capacity in education administration; or
• A baccalaureate degree from an accredited college or university and four years of satisfactory, fulltime progressively responsible professional experience, in one or more of the areas as described in “1” above, at least 18 months of which must have been in an executive, managerial, consultative, administrative or supervisory capacity; or
• A four-year high school diploma or its educational equivalent and six years of satisfactory, full time professional experience, in one or more of the areas as described in “1” above, at least 18 months of which must have been in an executive, managerial, consultative, administrative or supervisory capacity; or
• Education and/or experience equivalent to “1”, “2”, or “3” above. Undergraduate education above the high school level may be substituted for professional experience, in the areas described in “1” above, at the rate of 30 semester credits from an accredited college or university for each year of experience, up to a maximum of 4 years. Graduate education in areas other than those mentioned above, may be substituted for the professional experience, at the rate of 15 graduate semester credits from an accredited college or university, for 6 months of experience, up to a maximum of 1 year of professional experience. However, all candidates must have a high school diploma or its educational equivalent and 18 months of experience in an executive, managerial, consultative, administrative or supervisory capacity in education administration as described above.

Preferred

• Knowledge of ACS’s rules and regulations related to CCBG childcare.
• Knowledge of the NYCPS systems and Chancellor’s Regulations.
• Familiarity with the Department’s student portals.
• Exemplary ability to work and provide service in a fast paced, time sensitive work environment.
• Commitment to excellent customer service.
• Excellent spoken and written communication skills.
• Strong interpersonal and organizational skills.
• Bilingual proficiency in Spanish or Chinese (Cantonese or Mandarin), or one of the following languages: Arabic, Bengali, French, Haitian Creole, Korean, Russian, or Urdu.
• History of excellent attendance and punctuality.

Salary: $105,866 - $116,453 (Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not earn less than their current salary.)

NOTE: The filling of all positions is subject to budget availability and/or grant funding.

• New York City Residency is NOT Required *

AN EQUAL OPPORTUNITY EMPLOYER

DOE Non- Discrimination Policy

The Department of Education of the City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment upon any legally protected status or protected characteristic, including but not limited to an individual's actual or perceived sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or pregnancy. For more information, please refer to the DOE Non-Discrimination Policy.

REQUESTING AN ACCOMMODATION - APPLICANTS

Any prospective employee (applicant) who is a qualified individual with a disability may request a reasonable accommodation to assist in the application process. If an applicant for employment believes that they have a qualifying disability and are in need of a reasonable accommodation in order to participate in the application process on an equal basis as applicants who do not have a disability, they should request an accommodation with their interview team or contact ODA by emailing [e-mail]. The determination of the accommodation request will be communicated to the applicant in writing.

https://infohub.nyced.org/docs/default-source/doe-employees-only/personnel-memorandum-6-2024-2025---accommodations.pdf

Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.