Intake Technical Assistance Specialist, DECE

New York City Department of Education; New York (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

New York City Department of Education is seeking an Intake Technical Assistance Specialist within the Division of Early Childhood Education (DECE) to coordinate high-quality support for Birth-to-Five Programs. The role involves building relationships with borough staff and partners, disseminating resources, and ensuring timely technical assistance.

The specialist will help with incident data, documentation deadlines, and training for DECE staff, reporting to the Intake and Community Relations

Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or related duties; or
• High school graduation or equivalent and six years of related experience; or
• Education/experience equivalent to above with at least one year of experience.

Responsibilities

• Monitor team inbox and respond to records and concerns in the Incident Database.
• Identify individual needs of Birth-to-Five Programs and coordinate support.
• Support program accountability through incident resolution and reporting.
• Communicate readiness status to sites and troubleshoot issues.
• Coordinate training for DECE staff on program quality indicators and hiring processes.

Skills

Office 365

Google Suite

Excel

Multilingual

Education

Bachelor's degree

High school diploma with 6 years experience

Job description

Intake Technical Assistance Specialist, DECE - 27218

Community Coordinator

Level: N/A

Division/Office: Division of Early Childhood Education

Borough: Manhattan

Posting End Date: 10/14/2026

Position Summary: The Division of Early Childhood Education (DECE) supports the operational and programmatic functions of early childhood education programs for New York City children in elementary schools, Pre-K Centers, and New York City Public Schools (NYCPS) contracted settings including Community Based Organizations (CBOs) and Family Childcare (FCC) programs. DECE provides families with access to high-quality, inclusive early childhood programs for children birth to five in diverse settings, supporting children’s growth and development. By working in partnership with families and programs, DECE ensures that children are engaged, nurtured, and supported.

The Intake Technical Assistance Specialist will serve as a crucial part of the Division of Early Childhood Education, working with division staff and key stakeholders to coordinate efficient support and high quality service to Birth- to-Five Programs . The Specialist will develop strong relationships with DECE borough support staff and coordinate technical assistance to support Birth-to-Five Programs around emerging needs, and fulfill additional responsibilities as assigned.

The position will help disseminate information and materials and will ensure that DECE Teams are aware of critical resources. Performs related work.

Reports to: Intake and Community Relations Manager

Direct Reports: N/A

Key Relationships: Operations Analysts, Birth-to-Five Programs, DECE Central Office, DECE Borough Office Teams (Leadership Coaching & Professional Learning), Division of Contracts and Purchasing.

Responsibilities

• Monitors team inbox and responds to record and concerns received from partner agencies, NYCPS staff, and the public in the Incident Database.
• Identifies the individual needs of each Birth-to-Five Program and ensures that they are matched with other teams for support when necessary ( Office of Student Enrollment , Office of Special Education , agencies involved with permitting).
• Supports program accountability through the resolution of incidents.
• Communicates directly with sites about their readiness status; helps troubleshoot problems with sites and escalates when necessary.
• Conducts and supports training for DECE staff of varying seniority on various program quality indicators as well as critical items such as the teacher hiring process, staff clearances, etc. with guidance from the Intake Manager.
• Follows up with DECE Staff and Birth-to-Five Programs on required documentation and deadlines.
• Responsible for data maintenance and reporting; issues daily reports which will be utilized for metrics and data tracking, with guidance from the Intake Manager.
• Provides administrative support, with guidance from Senior Director of Quality Management Systems and Intake Manager, including scheduling and meeting facilitation.
• Develops familiarity with the DECE Policy Handbooks and Article 43 / 47 of the New York City Health Code.
• Liaises with families, staff, and investigative agencies with guidance from the Intake Manager.
• Participates in weekly individual and team check-ins.

Qualification Requirements:

Minimum

• A baccalaureate degree from an accredited college and two (2) years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six (6) years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one (1) year of experience as described in “1” above.

Plus

In addition to meeting the minimum requirements, individuals must have two additional years of relevant work experience.

Preferred

• Strong interest in early childhood initiatives and programs.
• Excellent written and spoken communication skills.
• Proficient with Microsoft Office 365 applications and Google suites, particularly Excel, to interact with incident data and develop reports for DECE teams.
• Experience working in an environment of high volume calls.
• Ability to accurately report daily/weekly metrics.
• Experience developing and facilitating training s .
• Organized and detail oriented, with the ability to multitask, analyze, and drive process improvement.
• Experience with NYCPS K-12 organization, processes and systems (field offices, OORS, OSYD).
• Strong project management and implementation experience.
• Strong interpersonal skills.
• Multilingual in Spanish, Chinese, or Russian.

(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not earn less than their current salary.)

Please include a resume and cover letter with your application.

NOTE: The filling of all positions is subject to budget availability and/or grant funding.

*NewYorkCityResidencyis NOT Required *

We encourage all applicants from theNewYorkCitytri-state area to apply.

AN EQUAL OPPORTUNITY EMPLOYER

DOE Non-Discrimination Policy

The Department of Education of the City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment upon any legally protected status or protected characteristic, including but not limited to an individual's actual or perceived sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or pregnancy. For more information, please refer to the DOE Non-Discrimination Policy.

REQUESTING AN ACCOMMODATION - APPLICANTS

Any prospective employee (applicant) who is a qualified individual with a disability may request a reasonable accommodation to assist in the application process. If an applicant for employment believes that they have a qualifying disability and are in need of a reasonable accommodation in order to participate in the application process on an equal basis as applicants who do not have a disability, they should request an accommodation with their interview team or contact ODA by emailing [e-mail] . The determination of the accommodation request will be communicated to the applicant in writing.

https://infohub.nyced.org/docs/default-source/doe-employees-only/personnel-memorandum-6-2024-2025---accommodations.pdf

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/ .