Deputy Director, Central Operations Desk

City of New York; New York (NY); On-site; USD 100,000 - 120,000; Full time

Job summary

The City of New York seeks a Deputy Director for the Central Operations Desk at the Department of Correction. This role involves managing a 24/7 operational communications system, supervising staff, and ensuring accurate incident reporting. The ideal candidate will have substantial law enforcement experience and strong communication skills, contributing to the agency's mission of maintaining public safety through effective operations.

Benefits

Public Service Loan Forgiveness

Qualifications

• Four years of satisfactory full-time experience in investigations, law enforcement, or operational management.
• 18 months in an administrative, managerial, or executive role.

Responsibilities

• Supervise Central Operations Desk coordinators and administrative staff.
• Support management of the agency’s operational communications system.
• Write and send incident reports ensuring timely and accurate communication.

Skills

Communication

Time-management

Problem-solving

Collaboration

Education

Baccalaureate degree from an accredited college

Tools

Microsoft Office

Job description

Deputy Director, Central Operations Desk

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Deputy Director, Central Operations Desk

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The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed to move the city towards a smaller jail system without compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers, and people in our custody. Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledgeable experts.

Responsibilities

Kindly be advised that this position is on Rikers Island. The Department of Correction seeks to appoint a Deputy Director of the Central Operations Desk (COD), who, under the direction of the Executive Director of the Central Operations Desk (COD), with wide latitude to exercise of independent action and decision-making, will support leading and managing the agency’s 24/7 operational communications system and unit. The chosen candidate will have demonstrated experience supporting the management of day-to-day operational communications such as situational awareness, emergency coordination, tracking, incident documentation operations of the agency’s robust incident reporting system. The selected candidate’s responsibilities may include but will not be limited to the following:

• Supervise COD coordinators and administrative staff on all tours;
• Lead the operations on behalf of the Executive Director of COD in their absence;
• Support and supervise quality assurance of the workflows and production;
• Support the management of COD as the central exchange of agency incident information;
• Write and send incident alerts and reports, and ensure accuracy
  
  

of COD incident alerts and reports;

• Ensure all information is completed accurately and timely;
• Coordinate non-incident special alerts as directed;
• Coordinate information sharing with internal stakeholders to monitor
  
  

and update the status of incident response;

• Communicate with external inter-agency partners such as the NYPD and agencies as needed;
• Support training new personnel and establish training guidelines;
• Ensure that communication about incidents within jails, outposts, department
  
  

locations/operations, and transportation operations are properly processed;

• Confirm the scope and nature of incidents, ensure that agency notifications are performed,
• Analyze information from multiple sources, prepare reports for dissemination to
  
  

Executive Staff and senior officials of the City;

• Serve as a liaison on with facility leadership, on initiatives, projects, operations, and exercises;
• Support records access, retention, and management needs;
• Support communications in the field for outpost/offsite incidents;
• Work with stakeholders in developing training, and coordinate staff training;
• Work with executive staff to effectively promote all policy positions and policy strategies to
  
  

critical stakeholders and external entities to achieve desired outcomes;

• Represent the unit at meetings with oversight entities and external partners;
• Track and identify trends in incident alert/correspondence to find root causes of
  
  

recurring problems and implement solutions

Preferred Skills;

• Ability to be on call, work after business hours and on weekends.
• Familiarity with emergency management, law enforcement, and correction;
• At least three years of executive management or supervisory experience in a law enforcement field/agency with an incident reporting system such as emergency management;
• Experience in city, state and federal government a plus;
• Excellent writing, editing, communication, inter-personal, time-management and organizational
  
  

skills;

• Ability to problem solve, prioritize tasks, and to delegate when appropriate.
• Ability to retain confidential information.
• Ability to work quickly under pressure and strict deadlines while still ensuring a high-quality
  
  

work product.

• Possess commitment to a collaborative work ethic;
• Ability to engage and build relationships with a range of stakeholders and community partners;
• Professional experience working with a range of stakeholders, including hard-to-engage
  
  

communities,

local government, non-profits, business organizations and academic institutions;

• Knowledge of communications, community engagement practice, recruitment, and marketing;
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), social media and other
  
  

data sources.

CONFIDENTIAL AGENCY INVESTIGAT - 31142

Minimum Qualifications

• A baccalaureate degree from an accredited college, and four years of satisfactory full-time experience in the field of investigations, auditing, law enforcement, criminal justice, or in a major operational area of the agency in which the appointment is to be made, 18 months of which must have been in an administrative, managerial, or
  
  

executive capacity or supervising a staff performing investigations or related work; or

• Education and/or experience equivalent to "1" above. However, all candidates must have the18 months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.
  
  

Preferred Skills

• Ability to be on call, work after business hours and on weekends. - Familiarity with emergency management, law enforcement, and correction - At least three years of executive management or supervisory experience in a law enforcement field/agency with an incident reporting system such as emergency management - Experience in city, state and federal government a plus - Excellent writing, editing, communication, inter-personal, time-management and organizational skills - Ability to problem solve, prioritize tasks, and to delegate when appropriate. - Ability to retain confidential information. - Ability to work quickly under pressure and strict deadlines while still ensuring a high-quality work product. - Possess commitment to a collaborative work ethic - Ability to engage and build relationships with a range of stakeholders and community partners - Professional experience working with a range of stakeholders, including hard-to-engage communities, local government, non-profits, business organizations and academic institutions - Knowledge of communications, community engagement practice, recruitment, and marketing - Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), social media and other data sources.
  
  

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $100,000.00 – $120,000.00

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Government Administration

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