Deputy Director

VOA Chesapeake and Carolinas; Baltimore (MD); On-site; USD 85,000 - 120,000; Full time

Job summary

VOA Chesapeake and Carolinas seeks a Deputy Director to lead program planning and resident services. You will supervise managers, ensure adherence to policies, and align operations with the budget and contracts.

You’ll partner with the Program Director to drive performance and compliance across programs serving the community. Expect oversight of case management, security, and staff development while coordinating with regulatory bodies and funding partners to enhance Residential Reentry Center

Qualifications

• Master's degree or equivalent in Criminal Justice or related field with five years of transferable experience.
• Alternative: Bachelor’s degree with five to seven years in criminal justice or social science fields.
• Knowledge of ACA standards, PREA guidelines, and residential re-entry practices.

Responsibilities

• Initiate and set goals for programs aligned with organizational objectives.
• Plan programs from start to finish with deadlines, milestones, and processes.
• Recruit, supervise, and evaluate program staff under policy guidance.
• Ensure operations comply with legal guidelines and internal policies.
• Develop policies and procedures to meet agency goals and contracts.
• Conduct regular audits to ensure high-quality resident services and compliance.
• Lead training for staff and ensure 40 hours annual mandated training.
• Maintain budgets and assist with quarterly financial reporting.

Skills

Leadership

Policy development

Budget management

Staff supervision

Communication

Strategic thinking

Education

Master's degree in Criminal Justice or related field

Bachelor's degree in related field

Tools

Microsoft Office

CPR/First Aid Certification

Job description

COMPANY OVERVIEWVolunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maude Booth, we were one of the first of over 30 affiliates of Volunteers of America – one of the nation’s largest and most comprehensive human services organizations.Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged “to go wherever we are needed, and do whatever comes to hand”. Their declaration continues to guide Volunteers of America's impact on “Helping America’s most vulnerable”.Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization.JOB SUMMARY:The Deputy Director is responsible for planning, and implementing resident programs. The candidate primary supervisory responsibilities shall include case management, security operations, programming staff, and compliance staff. The candidate supervises a wide range of programs, responsible for the delivery of resident services and overall success of each program. The candidate will supervise managers and inform the Program Director on progress and performance. The Deputy Director ensure that operations are carried out according to agency policies and procedures and within the budgetary allocation. In addition, the candidate will work closely with the Program Director to meet all contractual obligations. The candidate will assist with identifying areas of opportunities to enhance Residential Reentry Center (RRC) services.RESPONSIBILITIES:Initiate and set goals for programs according to the strategic objectives of the organizationPlan the programs from start to completion involving deadlines, milestones and processesRecruit, supervise and evaluate program staff under the guidance of applicable policiesEnsure program operations and activities adhere to legal guidelines and internal policiesDevelop program policies and procedures which further the goals and objectives of the agency, program to improve community partnersConduct random audit to ascertain effective resident services in compliance with BOP Statement of Work (S0W) requirements to enhance resident employment and programmingDevelop and implement pre-service and in-service training for all program staff.Implement VOACC policies and procedures as they relate to PREAAttend meetings, seminars, and other related functions.Carry out all of the objectives, goals and daily program activities to include data collectionDevelop and maintain positive relationships with funding and regulatory agencies.Develop and manage community relations activities, including supporting the Vice President and /or Administrative Office representatives in facilitating the needs of the contractually required Community Relations Advisory Board.Drive on company business and/ or transport residents as required.Investigate and respond to disciplinary matters concerning residents and staffParticipate in professional enhancement training and activities, to include 40 hours of annual training as mandated by BOP/ ACA/VOACC, and keep certification in CPR/First Aid.Keep senior management informed with detailed and accurate reports or presentationsAssist Senior Program Director with the budget process when neededWork with Senior program Director to expand Community Corrections business opportunities along with expanding Veterans and Residential Services.Assist other Program Leaders within the organization, building and maintaining Community based Advisory Board.Perform other duties as assigned. In the absence of the Senior Program Director, candidate will coordinate daily operations to meet contractual obligations.To have a strategic mindset and the ability to lead and train their subordinates. Have multitask with ease, problem-solve effectively, and communicate both written and verbally.EFFECTS ON END RESULTS:To meet program audit compliance goals and objectivesTo maintain and improve client services and safety requirementsTo maintain compliance with funding source requirements.To operate effectively within the established budget guidelinesTo maintain 24-hour supervisory coverage of the facility and its residents.To maintain a well-trained staff and program complianceTo maintain a positive and foster good relation with community partnersREQUIREMENTS:Master's Degree in Criminal Justice or a related field and five years of transferable experience, preferably in the criminal justice field, or a Bachelor’s Degree in a related field and five-seven years of transferable experience, preferably in the criminal justice field or social science filed.Requires a demonstrated ability in program development and managing residents in 24/7 facility setting and personnel management.Comprehensive knowledge of Community Correction, American Correctional Association (ACA) standards, Prison Rape Elimination Acts, (PREA) guidelines.Detailed knowledge of Corrections, Probation, Pretrial Services, Residential Re-entry accepted practices. and disciplinary hearing procedures.A reasonable combination of the following skills, experience, and abilities: Formulating budget, develop staffing plan, managing 24/7 personnel, property, risk management, resource development, and public relations.Valid Driver’s License in accordance with the Motor Vehicle Record (MVR) Guidelines as established by the company.Medical clearance for Tuberculosis and annually thereafter.Acceptable Bureau of Prisons background, OIG Exclusion checkCPR/First Aid Certification must be acquired and maintained once employedExcellent written and verbal communication skillsAbility to work in a fast healthcare environmentExperience with Microsoft Suite (Power-point, Excel, Word etc.)Bilingual in any language a plus