Deputy Administrator

State of Nevada (NV); Carson City (NV); On-site; USD 120,000 - 160,000; Full time

Job summary

The Division of Social Services is seeking an innovative IT leader to oversee infrastructure, application development, project management, information security, and customer support services, guiding modernization and secure, reliable IT operations.

The Deputy Administrator will align technology investments with priorities, lead organizational change, collaborate with state and federal agencies, vendors, and external partners, and drive performance measurement for improved outcomes for Nevadans.

Qualifications

• Bachelor's degree in Business Administration, Public Administration, Information Technology Management, Computer Science, or a closely related field.
• Minimum of five years of progressively responsible senior management experience leading information technology functions within a health, human services, public sector, or similarly complex organization.
• Demonstrated success in planning, implementing, and managing large-scale technology initiatives, including systems modernization, automation, digital transformation, and business process improvement projects.
• Experience leading multidisciplinary teams and managing organizational change in a dynamic environment.
• Strong written and verbal communication skills, with the ability to effectively engage executive leadership, stakeholders, and technical staff.

Responsibilities

• Provide enterprise-level leadership that supports the Division's mission through technology modernization and secure, reliable IT services.
• Collaborate with Division programs, State agencies, and departmental leadership to identify and implement technology solutions and modernization initiatives.
• Lead the IT workforce through organizational and technological transformation and manage information security functions.
• Oversee infrastructure, application development, project management, customer support services, Quality Control audits, and program operations.

Skills

Strategic IT leadership

Change management

Executive communication

Public sector IT

Education

Bachelor's degree in related field

Master's degree in related field

Job description

The Division of Social Services is seeking an innovative and strategic Information Technology leader to oversee and advance its technology operations, information services, application development, project management, and information security functions.

This position exists to provide enterprise-level leadership that supports the Division's mission through technology modernization, operational excellence, and secure, reliable IT services.

The leader will collaborate with Division programs, State agencies, and departmental leadership to identify and implement technology solutions, drive modernization initiatives, and lead the IT workforce through organizational and technological transformation.

• Bachelor's degree in Business Administration, Public Administration, Information Technology Management, Computer Science, or a closely related field.


• Minimum of five years of progressively responsible senior management experience leading information technology functions within a health, human services, public sector, or similarly complex organization.


• Demonstrated success in planning, implementing, and managing large-scale technology initiatives, including systems modernization, automation, digital transformation, and business process improvement projects.


• Experience leading multidisciplinary teams and managing organizational change in a dynamic environment.


• Strong written and verbal communication skills, with the ability to effectively engage executive leadership, stakeholders, and technical staff.

Preferred Qualifications

• Master's degree in Business Administration, Public Administration, Information Technology Management, or a related field.


• Experience with government technology environments, information security, project portfolio management, and enterprise applications.


• Knowledge of healthcare, human services, eligibility systems, or other public assistance program operations.

*Equivalent combination of education and experience may be considered.

As Deputy Administrator, the incumbent provides executive leadership and strategic direction for the Division's information technology operations, including infrastructure, application development, project management, information security, customer support services, Quality Control audits, and Child Support collection and program operations.

The position is responsible for leading technology modernization initiatives, Quality Control and Child Support programs, identifying opportunities to improve business processes and service delivery, and implementing innovative solutions that increase efficiency, reduce manual processes, and enhance operational effectiveness.

The Deputy Administrator collaborates with Division leadership, State agencies, Federal agencies, and external partners to align technology investments with organizational priorities, ensure the security and reliability of information systems, manage resources and projects, and lead organizational change efforts that support the Division's mission and improve outcomes for Nevadans.

Knowledge

• Knowledge of information technology management principles, including infrastructure, application development, cybersecurity, project management, and IT governance.


• Knowledge of digital transformation strategies, business process improvement methodologies, and organizational change management.


• Knowledge of public sector operations, strategic planning, budgeting, and resource management.


• Knowledge of data analytics, performance measurement, and evidence-based decision-making.

Skills

• Strategic technology leadership and long-range planning.


• Technology modernization, systems integration, and digital transformation.


• Process improvement and workflow optimization through automation and innovative solutions.


• Project and portfolio management, including prioritization of competing initiatives.


• Effective written, verbal, and presentation communication skills.


• Stakeholder engagement, consensus building, and relationship management.

Abilities

• Ability to develop and execute a technology vision that aligns with organizational goals and priorities.


• Ability to leverage technology as a force multiplier to improve efficiency, service delivery, and workforce productivity.


• Ability to analyze complex business and operational challenges and develop effective technology-based solutions.


• Ability to use data and analytics to inform decision-making, measure outcomes, and drive continuous improvement.


• Ability to lead organizational change and foster adoption of new technologies, processes, and service delivery models.


• Ability to assess organizational needs and effectively design, develop, and lead teams through modernization initiatives and evolving operating models.


• Ability to build collaborative partnerships with Division leadership, State agencies, vendors, and external stakeholders.


• Ability to communicate complex technical concepts to diverse audiences, including executive leadership, policymakers, and legislative bodies.


• Ability to foster a culture of innovation, accountability, and continuous improvement.