DEPT ASSISTANT -OMG MIFM

Oaklawn-Hospital; Marshall (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Oaklawn Medical Group is seeking a Department Assistant to handle administrative duties in a busy medical office. The role supports clinicians by managing clerical tasks and maintaining open communication between patients and clinical staff.

You will greet patients, schedule appointments, process paperwork, and help with insurance forms while maintaining patient information and ensuring smooth operations in a fast-paced environment.

Qualifications

• 18 years of age.
• Associate’s degree or equivalent preferred; strong communication and interpersonal skills.
• Ability to prioritize multiple tasks while maintaining focus and effectiveness; proficient in computer software.

Responsibilities

• Handle administrative duties in a medical office to support patient care.
• Answer calls and route to proper destination; schedule appointments.
• Greet patients and assist with registration and scheduling.
• Process mail and faxes; prepare EMR by scanning documents.
• Maintain office supplies and inventories.
• Assist patients with intake and insurance forms and verify information.
• Coordinate referrals and scheduling of imaging appointments.
• Ensure accurate patient information and insurance verification.

Skills

Telephone skills

Interpersonal skills

Task prioritization

Analytical skills

Data extraction

Office software proficiency

Email/Calendar/Office apps

Independent work

Education

Associate degree or equivalent

Tools

EMR systems

Email/Calendar tools

Word processing

Spreadsheets

Job description

• Location 720 Old US 27 North,Marshall, MI, 49068,United States

Contact information

• Phone [phone]

POSITION TITLE: Department Assistant

DEPARTMENT: Oaklawn Medical Group

FLSA STATUS: Non-exempt

REPORTING RELATIONSHIP: Manager

Job Summary:

Handles administrative duties within a medical office and performs clerical duties to maintain an organized healthcare office and allow medical staff to focus on patient care. He or she also maintains a line of communication between the patient and clinical staff.

Essential Functions:

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Answers incoming calls and routes to proper destination, creates appointments, creates messages on patient’s behalf.
• Greets and checks in patients and visitors; Assists patients with registration and scheduling.
• Processes incoming mail and faxes.
• Prepares Electronic Medical Record by scanning necessary documents.
• Inventories, orders, and maintains all office supplies.
• Assists patients to complete documents such as intake and insurance forms.
• Directs patients when necessary.
• Confirms current patient information, ensures that the proper physician is listed.
• Verifies insurance eligibility.
• Contacts patients prior to visit for confirmation of visit, co-insurance, and copay
• Collects copay and outstanding balances on patient accounts.
• Assists with quality assurance initiatives.
• Updates patient demographics including insurance information and scans insurance card into chart.
• Evaluates daily schedules to accommodate patient flow and minimize missed appointments.
• Coordinates scheduling of incoming referrals.
• Scheduling high tech imaging appointments.
• Communicates with the clinical staff to ensure all appropriate patient information is gathered.

Minimum Qualifications

18 years of age.

Knowledge, Skills & Abilities:

Associate’s degree or equivalent formal education is preferred; excellent telephone, written communication and interpersonal skills; ability to prioritize multiple tasks while maintaining focus and effectiveness, maintaining a high productivity level to maximize the productivity of the department leader and managers; excellent analytical and problem-solving skills; experience with data extraction from multiple information systems; proficiency in a variety of computer software programs and/or systems is required, experience using email, electronic calendar, word-processing, and spreadsheets; able to work independently.

Working Conditions:

Must work in a busyoffice and public environment while maintaining a friendly demeanor during all interactions withdiverse populations of physicians, nurses, patient family members,etc.Potential exposure to blood/body fluids and contagious disease .

Physical Requirements:

Constantly sit, see/visual acuity, handle/grasp/feel, talk/hear, taste/smell. Frequently walk, bend/twist. Occasionally lift/carry 1 to 25 lbs.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.