Depot Technician 2

Socket.dev; Tewksbury (MA); Hybrid; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health plans

Vision plan

PTO 120 hours

Job summary

Thermo Fisher Scientific in Massachusetts is seeking a Depot Technician II to join the repair team. You will inspect, diagnose, repair, and validate devices, document results, and drive continuous improvements in the service process.

Commitment to safety and quality under first-shift schedules is required. The role requires 2+ years in a fast-paced service environment, plus proficiency with tools, multimeters, and MS Office.

Qualifications

• 2 year technical college degree or meaningful service experience.
• 2+ years in a fast-paced service or customer support environment.
• Experience using tools and multimeters.
• Familiarity with analytical instrumentation, environmental chemistry, pneumatics and mechanics.
• Proficiency with Microsoft Office and basic CRM/ERP systems.

Responsibilities

• Inspect, diagnose, and repair repairs ensuring quality and adherence to standards.
• Test and calibrate repaired devices and provide documentation.
• Manage return authorizations, service quotes, and service orders.
• Support lean practices and continuous improvement in service operations.

Skills

Customer Service Abilities

Tools and multi-meters

MS Office (Word, Excel, PowerPoint)

CRM/ERP software

Analytical instrumentation basics

Follow work instructions

Education

2 year Technical College / Vocational Program Degree

Tools

Multimeters

Analytical instrumentation tools

Job description

Work Schedule

First Shift (Days)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Depot Technician II

R-01367982

Tewksbury, MA

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

As a DRT II, you're a key member of a dedicated and encouraging Depot Repair Team, providing outstanding levels of service to delight our customers. Responsibilities will be to quickly and effectively fulfill repairs of outstanding workmanship that satisfy the highest quality and business standards.

A day in the Life:

• Clean, inspect, and detail pre-repair condition of all repairs.
• Perform system and component failure analysis using validated diagnostic troubleshooting techniques.
• Replace all non-conforming and preventive maintenance parts as needed.
• Fully test and calibrate completed repairs, and provide comprehensive test data, documentation, and service reporting.
• Handle most record keeping functions for Return Authorizations, Service Quotes, and Service Orders.
• Drive lean practices and continuous improvement events central to our service business.

Education:

• 2 year Technical College / Vocational Program Degree or meaningful service work experience.

Experience:

• 2+ years of experience in a fast paced multi-tasking service and/or customer support environment.
• Customer Service Abilities
• Ability to use tools and multi-meters.

Knowledge, Skills, Abilities:

• Basic knowledge of analytical instrumentation, environmental chemistry, pneumatics, and mechanics.
• Ability to follow work instructions, test procedures, wiring diagrams, schematics, and repairs through to completion is required.
• Some experience with Microsoft Office package (Word, Excel, and Power Point) and database applications (CRM and ERP tools).

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Compensation and Benefits

The hourly pay range estimated for this position based in Massachusetts is $16.78–$25.16.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards