Deposit Support Services Associate

First National Bank; Maine; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401(k) with match

Insurance benefits

Bonus plan

Tuition support

Volunteer hours

Growth opportunities

Job summary

First National Bank is seeking an organized, detail-oriented Deposit Support Services teammate to help branch staff and customers keep accounts accurate and up to date. You will handle calls, emails, and service requests, process changes, and support digital banking tools in a friendly, customer-first environment.

No banking background is required; we will train you on systems and processes. This full-time, in-office role offers competitive pay, benefits, a 401(k) match, and growth

Qualifications

• Must be organized and detail-oriented.
• Strong customer-first attitude and clear, friendly communication.
• Willingness to learn new systems and processes.
• Experience in banking is a plus but not required.

Responsibilities

• Answer calls, emails, and service requests from branch staff and customers.
• Process address changes, account updates, and certificates of deposit.
• Handle day-to-day transactions, returns, holds, and exceptions.
• Support digital banking and card-related activities.
• Monitor for suspicious activity and report it as needed.
• Contribute to team tasks as needed.

Skills

Customer service

Attention to detail

Communication

Computer literacy

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Description

Our Deposit Support Services team is the behind-the-scenes engine that keeps deposit accounts and digital banking running smoothly. In this role you'll help branch staff and customers solve problems, keep accounts accurate and up to date, and make sure transactions go where they're supposed to.

You don't need a banking background to start. We'll teach you the systems and the specifics. We're looking for someone organized, detail-oriented, and genuinely helpful.

In return, we have a lot to offer. This fulltime position offers competitive pay, time off, 401(k) with match, insurance benefits and a bonus plan. Opportunities for personal growth and professional development, tuition support, paid volunteer hours and more. And yes, a real opportunity to make a difference in the place where you live. We are proud to be on the 2025 & 2026 list of Best Places to Work in Maine.

Fulltime, In-Office Position

Schedule Monday- Friday

Pay Range:

The pay range for this role is $17–$19 per hour, reflecting a good-faith estimate as of the posting date and accounting for the position's responsibilities, level, and location. Actual starting pay will be set at the Bank's discretion and will take into account the candidate's experience, education, skills, certifications, and other relevant factors.

What you'll do

Help people. Answer calls, emails, and service requests from branch staff and customers, and get them clear answers in a reasonable timeframe.

Keep accounts accurate. Process address and account changes, statement updates and returned mail, and set up and renew certificates of deposit, including retirement and education savings accounts.

Handle transactions and exceptions. Work through returned items, holds, overdrafts, and other day-to-day exceptions following our procedures.

Support digital banking. Help customers and staff with online banking, mobile and ATM deposits, debit cards, and electronic transfers. Manage card inventory and ordering.

Watch for fraud. Learn to spot suspicious activity and trends and flag them to the right people.

Pitch in. Other tasks as the team needs them.

What we're looking for

• High school diploma or equivalent
• Comfortable with computers, Microsoft Office, and learning new systems
• Strong attention to detail and accuracy
• A customer-first attitude with both coworkers and customers
• Clear, friendly communication

Banking or financial services experience is a plus, but not required. If you're a quick learner who likes solving problems and helping people, we want to talk to you.

First National Bank is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race/ethnicity, gender, qualified protected veteran, disability status or any other characteristic protected by applicable law.

External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.