Deposit Services ACH & Wire Asst. Manager

Arrow Bank NA; City of Glens Falls (NY); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation with bonus

Medical, Dental, Vision Insurance

401(k) and Pension options

Employee Stock Ownership Plan

Tuition Reimbursement

Employee Assistance Program

Job summary

Arrow Financial Corporation seeks an experienced Deposit Services ACH & Wire Assistant Manager to oversee daily ACH and wire operations, ensure regulatory compliance, and coach the ACH/Wire Specialists. The role emphasizes risk management, control improvements, and collaboration with internal departments to drive efficiency.

Responsibilities include supervising processing, risk reviews, and adherence to NACHA/National rules, with involvement in project coordination and process improvements.

Qualifications

• Associate degree or equivalent banking experience required.
• 4 years banking experience preferred.
• 1 year supervisory experience preferred.
• Accredited ACH Professional (AAP) certification required.

Responsibilities

• Supervise accurate and timely ACH processing including origination, RDFI, returns, reversals and exceptions.
• Oversee domestic and international wire transfer operations with issue resolution.
• Provide day-to-day coaching and performance feedback to ACH and Wire Specialists.
• Manage the annual ACH risk review process for originators and third-party processors.
• Ensure compliance with NACHA Rules, SOX, OFAC, BSA/AML and Regulation E.
• Research and implement regulatory changes to maintain compliance and support payment modernization.
• Drive fraud prevention and risk mitigation by identifying and remediating indicators and red flags.
• Support testing and team training for new payment technologies and system enhancements.
• Collaborate with stakeholders to improve workflows, controls, and operational efficiency.
• Participate in SOX activities coordinating with auditors to strengthen internal controls.

Skills

MS Office

Communication

Multitasking

Organization

NACHA Rules

OFAC

BSA/AML

Reg E

Independent work

Education

Associate’s degree or equivalent experience in banking

Tools

MS Office

Job description

Job Description

The Arrow Financial Corporation is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Deposit Services team as:Deposit Services ACH & Wire Assistant Manager

ABOUT THIS POSITION

The Deposit Services Automated Clearing House (ACH) & Wire Assistant Manager facilitates and oversees daily ACH and wire operations, ensuring accuracy, efficiency, regulatory compliance, and strong internal controls. This role provides managerial oversight to the ACH and Wire Specialists while supporting management through project coordination, workflow oversight, quality review, and team coaching and development. The Assistant Manager ensures compliance with National Automated Clearing House Association (NACHA) Operating Rules, Sarbanes-Oxley Act (SOX), and internal policy requirements, while partnering with internal departments to assess operational impacts and drive efficiency. This position plays a key role in maintaining regulatory compliance, mitigating risk, and supporting departmental and organizational goals through effective collaboration and operational oversight.

ESSENTIAL JOB FUNCTIONS

• Supervise the accurate and timely processing of all ACH transactions, including origination, Receiving Depository Financial Institution (RDFI) responsibilities, returns, reversals, and exception processing.
• Oversee daily domestic and international wire transfer operations including callbacks, exception handling, and issue resolution.
• Provide day-to-day support, coaching, and performance to ACH and Wire Specialists to ensure adherence to operational standards, regulatory requirements, and departmental goals.
• Manage the annual ACH risk review process for originators and third-party processors, including risk assessments, file trend analysis, daily and exposure limit monitoring, and compliance with NACHA Operating Rules.
• Ensure ongoing compliance with applicable regulations and guidance including NACHA Operating Rules, SOX, Office of Foreign Assets Control (OFAC), Bank Secrecy Act/Anti-Money Laundering (BSA/AML), Regulation E, and internal policies and procedures.
• Research, interpret, and implement, with guidance and oversight from management team, regulatory and rule changes to maintain compliance and support payment modernization initiatives.
• Drive fraud prevention and risk mitigation efforts by proactively identifying, investigating, and remediating potential fraud indicators and operational red flags.
• Support implementation, testing, and team training related to new payment technologies, system enhancements, and process improvements.
• Collaborate with management and internal stakeholders to develop and implement strategies, workflows, and controls that improve efficiency, service quality, and operational effectiveness.
• Participate in SOX-related activities by coordinating with internal and external auditors to strengthen internal controls and mitigate operational risk.
• Conduct quality control reviews of assigned work to ensure accuracy, timeliness, and compliance with internal standards and reporting requirements.
• Facilitate customer and internal escalation resolution to ensure timely issue resolution and a high level of customer satisfaction.
• Partner with cross-functional teams and key stakeholders to support successful project execution, resolve issues, and achieve departmental and organizational objectives.

What you will need to thrive in this role:

QUALIFICATIONS

Education/Certifications

• Associate’s degree or equivalent experience in banking
• 4 years of banking experience preferred
• 1 year of supervisory experience preferred
• Accredited ACH Professional (AAP) certification required

Skills/Knowledge

• Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint); knowledge of banking-related software a plus
• Strong communication skills, both verbal and written; demonstrated ability to interact confidently and professionally with colleagues, management, customers and other stakeholders
• Ability to handle multiple tasks, prioritize work, and meet deadlines with attention to detail
• Proven organizational, project management, analytical, research, and problem-solving skills
• Extensive knowledge of banking rules and regulations with emphasis on NACHA Operating Rules, OFAC, BSA/AML, and Regulation E
• Ability to work independently and as a collaborative team member with high degree of initiative and follow-through

Physical Demands and Work Environment

• Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time
• Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations
• Ability to lift and/or move up to 15 pounds
• Work is performed primarily in a professional office environment
• Reasonable accommodations will be provided as required by law to enable qualified individuals with disabilities to perform the essential functions of the job

What we will bring to the table

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for our employees and their immediate family members

Equal Opportunity Employer

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, ci