Deposit Operations Specialist: Precision, Compliance & Service

Hope-Enterprise-Corporation; Memphis (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Vacation and Sick Time

11 Paid Holidays

401(k) with Company Match

Medical, Dental, and Vision Benefits

Flexible Spending Account (FSA)

Disability Benefits

Life Insurance

Job summary

Hope Enterprise Corporation seeks a Deposit Operations Specialist to deliver essential back-office support across deposits, cards, and payments. You will process transactions, maintain documentation, and research issues to support multiple branches with confidentiality and accuracy.

The role focuses on Account Management, Card Services, or Payments; you will help ensure regulatory compliance and operational continuity while delivering excellent member service and collaboration with teams

Qualifications

• High school diploma or GED required.
• Bachelor’s degree preferred (business-related) or equivalent experience.
• Experience in banking/credit union operations preferred.
• Knowledge of account management, card services, or payments is a plus.
• Strong attention to detail and regulatory compliance.

Responsibilities

• Provide back-office support across deposit operations.
• Process ticketing requests and maintain 24-hour SLA.
• Research fraud alerts and escalate as needed.
• Assist with member disputes and support cross-functional teams.
• Ensure compliance with regulatory requirements and policies.

Skills

Customer service

Regulatory compliance

Account management

Fraud research

Cross-functional collaboration

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Vendor coordination

Job description

Hope Enterprise Corporation seeks a Deposit Operations Specialist to deliver essential back-office support across deposits, cards, and payments. You will process transactions, maintain documentation, and research issues to support multiple branches with confidentiality and accuracy.

The role focuses on Account Management, Card Services, or Payments; you will help ensure regulatory compliance and operational continuity while delivering excellent member service and collaboration with teams