Deposit Operations Specialist: Precision & Compliance

UniBank; Northbridge (MA); On-site; USD 42,000 - 50,000; Full time

Job summary

UniBank in Whitinsville, MA is seeking a Deposit Operations Specialist to manage account reviews, customer research, and regulatory verifications. You will support daily processes, maintain audits, and ensure accuracy through diligent documentation and cross-training across the department.

You will balance reports, assist with inquiries, and participate in ongoing process improvements within a community-focused bank that values service and teamwork.

Qualifications

• Knowledge of deposit accounts, account maintenance, documentation review, exception processing, legal processing, reconciliations, tax reporting, or related banking functions.
• Strong attention to detail, organization, accuracy, follow-through, research, problem-solving, communication, and customer service skills required.
• Ability to follow procedures, maintain internal controls, meet deadlines, elevate issues appropriately, and protect confidential customer and bank information is essential.
• Proficiency with Microsoft Office, core banking systems, imaging systems, vendor platforms, and other Deposit Operations applications required.
• Ability to learn new systems and support cross-training needs is a must.

Responsibilities

• Perform account and customer review, including account changes, file maintenance, customer profile review, and tax certification review.
• Review incoming faxes and route them to appropriate staff to ensure timely completion.
• Review and balance assigned operational reports, including account changes, customer changes, supervisor override, dormant, teller transaction, and other control reports.
• Support legal, regulatory, and verification processes, including AVS and SSA asset verification, Verification of Deposit, Confirmation.com, and dormant account activity.
• Print daily automated documentation such as club checks, interest checks, printed letters, and related annual or periodic tasks.
• Complete general research, mailing support, year-end tasks, and recurring operational or compliance reporting.
• Maintain accurate records, logs, supporting documentation, and audit trails in accordance with procedures, internal controls, regulatory expectations, and retention requirements.
• Identify and elevate exceptions, discrepancies, balancing differences, documentation gaps, customer-impacting issues, and system or vendor-related concerns.
• Provide backup support, participate in cross-training, and perform other Deposit Operations duties as assigned.
• Other duties as assigned.

Skills

Attention to detail

Organizational skills

Accuracy

Follow-through

Research

Problem-solving

Communication

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Core banking systems

Imaging systems

Vendor platforms

Deposit Operations applications

Job description

UniBank in Whitinsville, MA is seeking a Deposit Operations Specialist to manage account reviews, customer research, and regulatory verifications. You will support daily processes, maintain audits, and ensure accuracy through diligent documentation and cross-training across the department.

You will balance reports, assist with inquiries, and participate in ongoing process improvements within a community-focused bank that values service and teamwork.