Deposit Operations Specialist I

SB Simmons Bank; Ada (OK); On-site; USD 42,000 - 59,000; Full time

Job summary

Simmons Bank is seeking a Deposit Operations Specialist I to join the Operations Team. You will process and maintain customer deposit accounts, serve as a first-line resource for deposit operational issues, and support compliance with bank policies.

In a high-volume, deadline-driven environment, you will balance general ledger accounts, resolve inquiries, and assist in account openings and maintenance while upholding regulatory requirements.

Qualifications

• High school diploma or its equivalent is required, and Experience working in customer service.
• Preferred experience in an office environment requiring computer skills.
• Proficiency of the Navigator system and electronic communications.

Responsibilities

• Process and maintain customer deposit accounts and acts as a first-line resource for problem solving regarding all deposit operational issues.
• Review, verify, and process account maintenance requests to ensure accuracy and compliance with bank policies.
• Monitor and process ACH transactions, wire transfers, returned items, stop payments, and exception items.
• Perform daily balancing and reconciliation of deposit-related general ledger accounts.
• Research and resolve customer and branch inquiries regarding deposit accounts and transactions.
• Support account opening and maintenance activities, ensuring proper documentation and regulatory compliance.

Skills

Task accuracy

Team player

Problem solving

Reading/comprehension

Written communication

Customer communication

Interpersonal skills

Prioritization under pressure

Education

High school diploma or equivalent

Tools

MS Office

Navigator system

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Position Summary

The Deposit Operations Specialist I, as a member of the Operation’s Team that supports the processing for all bank’s transaction channels, is responsible for performing a wide variety of bank operational duties in a high volume deadline driven environment. The Deposit Operations Specialist I interacts with various bank personnel while serving as a resource agent for all deposit operational areas and assisting in the verification of processes and applications.

Essential Duties and Responsibilities

• Process and maintain customer deposit accounts and acts as a first-line resource for problem solving regarding all deposit operational issues.
• Review, verify, and process account maintenance requests to ensure accuracy and compliance with bank policies.
• Monitor and process ACH transactions, wire transfers, returned items, stop payments, and exception items.
• Perform daily balancing and reconciliation of deposit-related general ledger accounts.
• Research and resolve customer and branch inquiries regarding deposit accounts and transactions.
• Support account opening and maintenance activities, ensuring proper documentation and regulatory compliance.
• Review reports for overdrafts, dormant accounts, escheatment, and other deposit-related exceptions.
• Balances deposit general ledger applications.
• Reports back up withholdings, as required.
• Responsible for processing levies, garnishments and/or bankruptcy requests, including all communication, documentation and reporting.
• Verifies and removes deposit exceptions.
• Maintains detailed records on all work responsibilities as required.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to perform tasks quickly and accurately.
• Ability to operate in a team environment to accomplish shared goals.
• Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.
• Ability to maintain effective interpersonal relationships with management and team members.
• Ability to prioritize multiple demands in a high pressure environment while maintaining professional demeanor.

Education and/or Experience

• High school diploma or its equivalent is required, and Experience working in customer service.
• Preferred experience in an office environment requiring computer skills.

Computer Skills

• MS Office programs

Certificates, Licenses, Registrations

• Other Qualifications (including physical requirements)

Other

• Proficiency of the Navigator system and electronic communications.
• Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.

Equal Employment Opportunity Information

Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.

Since 1903, we’ve been putting people first by making a commitment to you. Simmons Bank is the subsidiary bank for Simmons First National Corporation (NASDAQ: SFNC), a publicly traded bank holding company headquartered in Arkansas. Founded as a community bank, Simmons Bank has grown steadily to its current size of $28 billion in assets, with more than 3,000 associates located in Arkansas, Kansas, Missouri, Oklahoma, Tennessee and Texas. Our growth has led to some amazing career opportunities, while our dynamic culture has been recognized by publications across our footprint. Parallel to our growth, Simmons Bank’s community roots run deep – these are felt in the ways we seek to go the extra mile for our customers and communities through exceptional service and volunteerism, and in the strong career growth opportunities and wellness programs we offer associates. Our team is characterized by collaboration, integrity and passion for all we do, high performance, and a commitment to personal and professional growth. If these cornerstones of company culture appeal to you, let’s talk! There’s never been a better time to join our team.