Senior Relationship Banker

Simmons Bank; United States; On-site; USD 42,000 - 60,000; Full time

Job summary

Simmons Bank in the United States is seeking a customer-focused banking professional to join our team. You will open and close accounts, assist customers with appropriate account choices, and guide them to the right loan and digital solutions with a needs-based approach.

Work involves meeting individual goals, coaching junior staff, and collaborating with branch leadership to deliver an exceptional customer experience while adhering to all laws and bank policies.

Qualifications

• High school diploma or GED required.
• Two years customer-facing and goal-oriented experience.
• NMLS registration or license required after employment.

Responsibilities

• Share and recommend the bank's full range of resources to customers, including in-branch services, digital capabilities, and partner resources.
• Meet individual goals through in-person and outbound calling activities, providing needs-based recommendations.
• Open and close accounts, assist customers with account selection, and ensure compliance with BSA and CIP.
• Assist with consumer loan requests, coach staff in loan processes and referrals.
• Refer customers to specialists for small business, mortgage, and other advisory services.
• Maintain high client satisfaction by delivering an optimal customer experience while ensuring regulatory compliance.

Skills

Motivation

Presentation

Teamwork

Coaching

Goal attainment

Customer engagement

NMLS knowledge

Education

HS Diploma/GED

Tools

MS Office

Social media

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Simmons Bank is a dynamic regional community bank with the full financial capabilities to meet the unique needs of our customers. We believe in empowering our associates to be a trusted advisor while providing them with the resources of a traditional bank supported by cutting edge technology. We are passionate about guiding our customers through each financial life stage and understand they desire and deserve choices on how they wish to bank.

Essential Duties and Responsibilities

• Responsible to share and recommend the banks full scope of resources with customers, including traditional in branch services, digital capabilities, and business partner resources.
• Ensure that individual goals are met through required levels of in person and outbound calling activities that provide an opportunity for us to share valued solutions and recommendations via a needs-based philosophy.
• Perform all functions related to opening and closing accounts including assisting customers with the appropriate selection of accounts, performing research of customers' accounts, and complying with BSA and CIP requirements.
• Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch(es)’ consumer loan portfolio(s); coach staff(s) (applies only to Sr RB in the absence of an AFCM) to sell and handle consumer loan requests in an effective manner.
• Uncover needs and refer customers to a partner centric team that works with small business, corporate and institutional partners, and mortgage and financial advisors.
• Maintain a high level of client satisfaction by engaging our customers and ensuring we are providing an optimal customer experience.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Process customer requests and transactions in a positive, accurate and professional manner while engaging in a genuine conversation to help identify needs and recommend solutions.
• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability required.

• Skills Ability to effectively motivate and present information in one-on-one and small group situation, to customers, clients and other employees in the organization
• Embrace a team centric approach to collectively help our customers in an ever evolving and fast paced banking environment
• Coach and lead the branch team according to process and protocol in the absence of an AFCM
• Met or exceeded individual goals for the most recent 3 of 4 quarters
• Regularly conduct team kickoff and meetings with guidance of branch leadership
• Assume the role of SME (Subject Matter Expert) in branch as related to all product and services offerings
• Work jointly with branch leadership in guiding and reinforcing training with all junior associates
• Under the direction of Financial Center Manager, coach transactional associates toward conversation starters and improved referrals

Education and/or Experience HS Diploma/GED Two years customer-facing and goal-oriented experience

This position requires registration with the National Mortgage Licensing System and Registry (NMLS) and/or Obtain an NMLS license after employment. Please refer to (http://mortgage.nationalwidelicensing.org) for more information

Computer Skills MS Office programs Understand and utilize social media platforms to help share brand awareness and obtain market knowledge

Other Qualifications (including physical requirements)

Occasional travel for meetings, training, bank conversion and acquisition support (sporadic and minimal overnight and/or out of town) Ability to provide support and guidance at other banking institutions within the market

Equal Employment Opportunity Information

Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.

Since 1903, we've been putting people first by making a commitment to you.

Simmons Bank is the subsidiary bank for Simmons First National Corporation (NASDAQ: SFNC), a publicly traded bank holding company headquartered in Arkansas.

Founded as a community bank, Simmons Bank has grown steadily to its current size of $28 billion in assets, with more than 3,000 associates located in Arkansas, Kansas, Missouri, Oklahoma, Tennessee and Texas.

Our growth has led to some amazing career opportunities, while our dynamic culture has been recognized by publications across our footprint.

Parallel to our growth, Simmons Bank's community roots run deep - these are felt in the ways we seek to go the extra mile for our customers and communities through exceptional service and volunteerism, and in the strong career growth opportunities and wellness programs we offer associates.

Our team is characterized by collaboration, integrity and passion for all we do, high performance, and a commitment to personal and professional growth.