Deposit Operations Servicing, Lead

Alerus Financial; Grand Forks (ND); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Generous paid time off

Career development

Volunteer and donation match

Job summary

Alerus Financial is seeking a Deposit Operations Servicing Lead to guide and mentor the Deposit Operations Specialists team in Grand Forks. You will ensure accurate account setup, adherence to SLAs, and regulatory compliance while partnering with Sales and IT to deliver exceptional client service.

You will train staff, resolve complex transactions, utilize reports for improvement, and lead initiatives to optimize processes and systems within deposit operations, maintaining high accuracy and

Qualifications

• Bachelor's degree or equivalent combination of education and/or related experience in the financial industry.
• 7-10 years of experience in a Deposit Operations role.
• Strong knowledge of deposits, bank operations, products, services, and regulatory requirements.
• Ability to manage high volume, time sensitive work while staying organized.

Responsibilities

• Lead, train, and oversee the day-to-day activities of the Deposit Operations Specialists team.
• Ensure client accounts are accurately established and maintained and that check files are prepared within SLAs.
• Research and resolve time-sensitive or complex requests with guidance to the team.
• Use reporting to identify improvement opportunities, monitor performance, and set expectations.
• Collaborate on projects with internal partners to develop or test new systems and processes.
• Serve as a subject matter expert on deposit operations policies and regulations.

Skills

Leadership

Deposit operations

Regulatory compliance

Process improvement

Training & mentoring

Education

Bachelor's degree

Job description

WHO ARE WE:

Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.

CORE VALUES:

Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus

ABOUT THE ROLE:

The Deposit Operations Servicing, Lead is responsible for leading, training, and overseeing the day to day activities of the Deposit Operations Specialists team. This role maintains a strong client focus and partners closely with Sales and IT to deliver exceptional client experience while ensuring regulatory compliance. The position requires a high level of accuracy, organization, and initiative. The Lead serves as the primary resource for mentorship, training, testing, and escalation of complex transactions.

WHAT YOU'LL BE DOING:

• Ensure client accounts are accurately established and maintained, and that check files are prepared and processed within established service level agreements.
• Research and resolve time sensitive or technically complex requests, providing guidance to the team to ensure accurate handling.
• Use reporting to identify improvement opportunities, monitor performance, and set clear expectations.
• Create, update, maintain, and train team members on servicing processes and procedures.
• Collaborate on projects and work with internal partners to develop new systems, enhance existing systems, or conduct testing.
• Serve as a subject matter expert on documentation, systems, processes, policies, compliance, and regulations related to deposit operations.
• Resolve problems with minimal guidance and make general operational escalation decisions.
• Oversee day to day management of team members and demonstrate advanced knowledge of deposit requirements and systems.
• Pursue ongoing education and complete required regulatory, compliance, and skills based training.

WHAT YOU SHOULD HAVE:

• Bachelor's degree or equivalent combination of education and/or related experience in the financial industry.
• 7-10 years of experience in a Deposit Operations role.
• Strong knowledge of deposits, bank operations, products, services, and regulatory requirements.
• Ability to manage high volume, time sensitive work while staying organized.
• Flexibility and adaptability with a commitment to continuous improvement and a positive team environment.
• Strong leadership and decision making skills.
• High attention to accuracy and detail.
• Effective written and verbal communication skills.

WHAT WE BRING TO THE TABLE:

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

WORK ENVIRONMENT:

Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.

The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.

Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.