Deposit Operations Servicing, Lead

Alerus Financial; Fargo (ND); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Generous PTO and holidays

Learning & development resources

Discounts on Alerus products

Volunteer time & donation match

Job summary

Alerus Financial in Fargo, North Dakota, is seeking a Deposit Operations Servicing Lead to guide, train, and oversee the team responsible for client accounts and check processing, ensuring accuracy and regulatory compliance.

The role focuses on mentoring staff, resolving complex requests, using reporting to drive improvements, and collaborating with Sales and IT on system enhancements while maintaining high service standards and risk controls.

Qualifications

• Bachelor's degree or equivalent in finance or related field.
• 7-10 years of experience in Deposit Operations.
• Strong knowledge of deposits, bank operations, and regulatory requirements.
• Ability to manage high-volume, time-sensitive work with accuracy.
• Leadership skills and ability to mentor and train staff.
• Excellent written and verbal communication.

Responsibilities

• Lead, train, and oversee the daily activities of the Deposit Operations Specialists.
• Ensure client accounts are accurately established and maintained.
• Resolve time-sensitive or complex requests with guidance to the team.
• Use reporting to monitor performance and identify improvements.
• Create and train team on servicing processes and procedures.
• Collaborate with Sales and IT on system enhancements and testing.
• Remain subject matter expert on deposit operations documentation, systems, and regulations.
• Oversee day-to-day management and escalate as needed.
• Pursue ongoing regulatory and skills-based training.

Skills

Leadership

Mentorship

Regulatory compliance

Communication

Attention to detail

Time management

Problem solving

Education

Bachelor's degree or equivalent in financial industry

Job description

WHO ARE WE:

Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.

CORE VALUES:

Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus

ABOUT THE ROLE:

The Deposit Operations Servicing, Lead is responsible for leading, training, and overseeing the day to day activities of the Deposit Operations Specialists team. This role maintains a strong client focus and partners closely with Sales and IT to deliver exceptional client experience while ensuring regulatory compliance. The position requires a high level of accuracy, organization, and initiative. The Lead serves as the primary resource for mentorship, training, testing, and escalation of complex transactions.

WHAT YOU'LL BE DOING:

• Ensure client accounts are accurately established and maintained, and that check files are prepared and processed within established service level agreements.
• Research and resolve time sensitive or technically complex requests, providing guidance to the team to ensure accurate handling.
• Use reporting to identify improvement opportunities, monitor performance, and set clear expectations.
• Create, update, maintain, and train team members on servicing processes and procedures.
• Collaborate on projects and work with internal partners to develop new systems, enhance existing systems, or conduct testing.
• Serve as a subject matter expert on documentation, systems, processes, policies, compliance, and regulations related to deposit operations.
• Resolve problems with minimal guidance and make general operational escalation decisions.
• Oversee day to day management of team members and demonstrate advanced knowledge of deposit requirements and systems.
• Pursue ongoing education and complete required regulatory, compliance, and skills based training.

WHAT YOU SHOULD HAVE:

• Bachelor's degree or equivalent combination of education and/or related experience in the financial industry.
• 7-10 years of experience in a Deposit Operations role.
• Strong knowledge of deposits, bank operations, products, services, and regulatory requirements.
• Ability to manage high volume, time sensitive work while staying organized.
• Flexibility and adaptability with a commitment to continuous improvement and a positive team environment.
• Strong leadership and decision making skills.
• High attention to accuracy and detail.
• Effective written and verbal communication skills.

WHAT WE BRING TO THE TABLE:

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

WORK ENVIRONMENT:

Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.

The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.

Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.