Deposit Operations Representative

Quontic Bank; Mount Pleasant (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

Quontic Bank is seeking a Deposit Operations Representative in Mount Pleasant, MI, to support customers with deposit account inquiries.

The role requires clear communication, analytical skills, and at least a year of banking experience. Knowledge of Silverlake and deposit products is preferred. Join a community-focused team dedicated to providing exceptional service.

Qualifications

• Minimum 1 year of banking experience is preferred.
• Basic knowledge of banking products and services is preferred.
• Strong written and verbal communication skills are required.

Responsibilities

• Provide support to customers regarding deposit accounts.
• Process transactions and customer service inquiries.
• Maintain and process the Online Account Opening platform.

Skills

Analytical thinking

Customer service

Microsoft Office proficiency

Attention to detail

Organizational skills

Verbal communication

Education

High School Diploma

Tools

Silverlake/Xperience

Image Centre

Workflow

Synergy

Merge Docs

Job description

Job Highlights

• Title: Deposit Operations Representative
• Type: Full Time
• Experience: 1 Year
• Function: Operations
• Location: Mount Pleasant, MI, United States
• Company: Isabella Bank

Company Profile

Isabella Bank is a trusted financial institution offering personalized banking services, innovative solutions, and community-focused support.

Job Profile

The bank is hiring a Deposit Operations Representative who will provide support to external and internal customers on questions and inquiries related to deposit accounts, deposit transactions, products, and customer information.

Education Level

• High School Diploma (required)

Work Experience

• Minimum 1 year of banking experience (preferred)
• Basic knowledge of banking products and services; CDs and IRA knowledge (preferred)
• Basic knowledge of Silverlake/Xperience, Image Centre, Workflow, Synergy, Merge Docs (preferred)

Duties/Responsibilities

• Give backup support and processing for the Fraud Specialists as needed.
• Implement and have a strong understanding of Silverlake parameters, including rate changes to deposit products, fees, and account requirements.
• Maintain a high level of knowledge and technical understanding regarding our deposit products, including all features and benefits, fees, and disclosures.
• Maintain and process the Online Account Opening platform and applications.
• Process and reconcile transaction processing and adjustments, including mobile deposit, unposted returns, etc.
• Process requests and provide support to internal and external customers regarding new/existing deposit products in a professional and timely manner.
• Provide exceptional internal and external customer service professionally, including but not limited to requests via phone calls, workflows, forms, and emails.
• Provide research and synergy expertise to support customer needs or claims.
• Understand and comply with bank policy and procedures, laws, regulations, and job duties.
• Additional duties as assigned.

Skills/Knowledge/Abilities

• Ability to apply analytical thinking through understanding deposit products, transaction processing, and bank procedures.
• Handle a fast-paced environment while still delivering great customer service.
• Positive and enthusiastic attitude.
• Proficiency in Microsoft Office software and other analysis tools.
• Strong attention to detail.
• Strong organizational, time management, and problem-solving skills.
• Strong written and verbal communication skills with a demonstrated ability to communicate effectively with internal and external customers through many delivery channels.

Working Conditions

• Handles detailed financial data
• Sits for long periods
• Uses computers daily
• Works in an office setting
• Works regular business hours

Employer’s Statement

Isabella Bank is an Equal Opportunity Employer.