Deposit Operations Lead — Payments & Compliance

Itasca Bank & Trust Co.; Chicago (IL); On-site; USD 70,000 - 110,000; Full time

Job summary

Itasca Bank & Trust Co. is seeking a Deposit Operations Specialist III – Team Lead to guide daily deposit operations and payment services. You will coordinate staff, oversee processing, and support training while ensuring accuracy and regulatory compliance.

Qualified candidates bring 5+ years in deposit operations, solid knowledge of ACH/Nacha rules, and strong Microsoft Office skills. This is a full-time role based in Illinois with leadership responsibilities.

Qualifications

• Minimum 5 years of progressively responsible experience in bank deposit operations, including deposit account servicing and payment processing
• High school diploma or GED equivalency
• Advanced knowledge of deposit operations, ACH processing and Nacha Operating Rules, wire transfers, check processing, returns, adjustments, reconciliations, digital banking, and dispute processing
• Strong working knowledge of regulatory requirements affecting deposit and payment operations, including Regulation E, Regulation CC, OFAC requirements, and applicable Uniform Commercial Code provisions
• Sound judgment to assess operational and fraud risks and escalate concerns promptly
• Ability to identify control weaknesses and recommend corrective actions
• Proficiency in Microsoft Office applications, including Excel, Word, Teams, and Outlook
• Professional designation such as Accredited ACH Professional (AAP), Accredited Payments Risk Professional (APRP), National Check Professional (NCP), or willingness to obtain one within reasonable time

Responsibilities

• Provide processing support and coverage across department functions
• Coordinate daily assignments and staffing to meet deadlines and ensure coverage
• Monitor critical daily, periodic, and end-of-day activities and address delays or service disruptions
• Track errors, reconciliations, and exception trends; report to management with improvements
• Coach staff and resolve complex operational issues with the Deposit Operations Manager
• Assist with fraud investigations and protective actions as needed
• Update departmental procedures and training materials; communicate changes to staff
• Coordinate system updates and test new functionality
• Liaise with vendors/service providers to report issues and ensure resolution
• Prepare and analyze departmental reports for management and decision-making

Skills

Deposit operations

Payment processing

Regulatory knowledge

Microsoft Office

ACH & Nacha rules

Fraud risk assessment

Professional certification

Analytical thinking

Education

High school diploma or GED

Associate or bachelor’s degree in business/finance

Tools

Excel

Word

Teams

Outlook

Job description

Itasca Bank & Trust Co. is seeking a Deposit Operations Specialist III – Team Lead to guide daily deposit operations and payment services. You will coordinate staff, oversee processing, and support training while ensuring accuracy and regulatory compliance.

Qualified candidates bring 5+ years in deposit operations, solid knowledge of ACH/Nacha rules, and strong Microsoft Office skills. This is a full-time role based in Illinois with leadership responsibilities.