Deposit Operations Expert: EFT, ACH & CD Solutions

Alerus Financial; Grand Forks (ND); On-site; USD 60,000 - 75,000; Full time

Job summary

Alerus Financial is seeking a Deposit Operations Specialist II to support consumer and commercial deposit products. You will handle EFT processing, ACH activities, and check item processing while partnering with Treasury and sales to deliver exceptional client experiences.

The role requires 3-5 years in bank operations, an associate degree or equivalent, and the ability to manage high-volume, time-sensitive tasks. After-hours availability may be required in this fast-paced environment.

Qualifications

• Associate's degree or equivalent in the financial industry.
• 3-5 years of experience in bank operations.
• AAP and/or NCP preferred.
• Ability to accept, support and implement continuous change.
• Communication and client-service skills.
• Ability to carry out deposit programs and projects, including after-hours availability.
• Ability to manage high-volume, time-sensitive transactions.

Responsibilities

• Process EFT payments including wires, ACH, debit cards, and checks.
• Handle return processes and unauthorized transactions in a timely manner.
• Support business and retail banking platforms and review deposits.
• Review deposit and CD documentation for completeness and accuracy.
• Handle internal/external requests for deposits, verifications, and reports.
• Assist clients and departments with deposit-related inquiries.
• Research exceptions and escalate as needed.
• Provide system administration support for one or more systems.
• Communicate system updates and outages and propose process changes.
• Assist with upgrades and enhancements to current systems.
• Create and update procedures in the R&R database.
• Identify and implement process improvements to enhance client experience.

Skills

Bank operations

Customer service

Adaptability

Communication skills

After-hours availability

Education

Associate's degree or equivalent in financial industry

Job description

Alerus Financial is seeking a Deposit Operations Specialist II to support consumer and commercial deposit products. You will handle EFT processing, ACH activities, and check item processing while partnering with Treasury and sales to deliver exceptional client experiences.

The role requires 3-5 years in bank operations, an associate degree or equivalent, and the ability to manage high-volume, time-sensitive tasks. After-hours availability may be required in this fast-paced environment.