Deposit Operations Clerk I

Firstbank Southwest; Amarillo (TX); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with employer match

Paid Time Off

Tuition Reimbursement

Gym membership discounts

Job summary

FirstBank Southwest, based in the Amarillo operations center, is seeking an experienced clerical specialist to support our operations/back-office team. The role focuses on processing cash items, reconciliation tasks, and regulatory compliance to ensure accurate banking records and timely customer service.

Ideal candidates will have a High School diploma or GED with at least one year of clerical experience, strong computer skills, and proficiency in MS Office.

Qualifications

• High School Diploma or GED and 1 year of clerical experience.

Responsibilities

• Reconciles cash items to ensure accurate account balance.
• Processes and corrects cash letters to maintain transaction accuracy.
• Reviews and releases stop payment requests per bank policies.
• Processes WSUDs and ACH returns.
• Reviews and applies Regulation CC holds for funds availability.

Skills

General computer skills

Education

High School Diploma/GED

Tools

Microsoft Office

Word

Excel

Job description

Job Details

Level: Experienced

Job Location: Operations Center - Amarillo, TX 79121

Position Type: Full Time

Education Level: High School

Travel Percentage: None

Job Shift: Day

Job Category: Retail Banking

Job Summary

Responsible for completing administrative and clerical functions for the operations/back-office department of the bank.

Education/Experience

• High School Diploma/GED and 1 years’ experience in a clerical field

Job Specific Responsibilities

• Reconciles cash items to ensure accurate account balance.
• Processes and corrects cash letters to maintain transaction accuracy.
• Reviews and releases stop payment requests in accordance with bank policies.
• Processes Written Statements of Unauthorized Debits (WSUDs) and ACH returns.
• Reviews and applies Regulation CC hold to ensure compliance with funds availability requirements.
• Prepares and documents large item notes for review and exception handling.
• Processes and researches returned mail, updating customer records as needed.
• Provides back up to other Deposit Operations Specialists.
• Maintains detailed records on all work responsibilities.
• Maintains the confidentiality of the Bank’s customers.
• Remains current on and adheres to all regulatory requirements and training.
• Adheres to all deposit related policies and procedures, including periodic updates and maintenance of individual procedures.
• Other duties as assigned.

Required Technical Knowledge

• General computer skills
• Microsoft Office, specifically Word and Excel

Expectations of an Employee

• Works well independently
• Treats all customers and fellow employees with respect
• Exceeds customer expectations
• Meets customer needs
• Maintain confidentiality of all bank records
• Conducts interactions with honest, ethical, and strong moral principles
• Performs at the highest level
• Takes responsibility for actions
• Does what is expected
• Leads by example and takes initiative
• Works as a team
• Efficiently shares information in a collaborating and proactive manner
• Pays attention to detail
• Solves problems
• Makes sound decisions
• Manages time effectively
• Prioritizes effectively
• Performs multiple tasks simultaneously
• Shows up for work and is on time
• Complies with all laws and regulations
• Completes all required training
• Adheres to Bank Values

Supervisory Responsibilities

None

Amount of Travel

None

Physical Requirements

• May need to sit/stand for long periods of time
• Sustained visual concentration while working at the computer
• Typing on a keyboard for long periods of time
• Handle high stress environment
• Maintain professional appearance

Benefits Include

• Medical, Rx, Dental, and Vision insurance
• HSA, FSA, and Limited FSA
• Employer paid and voluntary Life Insurance/AD&D
• Short-Term Disability
• Long-Term Disability
• Accident/Hospital Indemnity/Critical Illness voluntary plans
• Identify Theft Protection
• 401k with employer match
• Vacation, Sick Leave, and Holiday pay
• Tuition Reimbursement
• Gym membership discounts
• Annual payrate increases
• Incentive based bonuses

It is the policy of FirstBank Southwest to provide equal opportunity employment (EOE) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, FirstBank Southwest will provide reasonable accommodations for qualified individuals with disabilities. FirstBank Southwest is an affirmative action employer.