Deposit Exceptions Specialist: Fast, Accurate Resolution

City Bank; Idalou (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

City Bank in Idalou, TX seeks an Exception Processing Specialist to resolve deposit account exceptions and non-routine transactions with accuracy according to bank policies.

You will handle unposted DDA/GL items, NSF items, chargebacks, Positive Pay exceptions, and ACH credits while maintaining regulatory compliance and timely communication with customers. The role requires attention to detail and professional conduct.

Responsibilities

• Unposted DDA and GL items — review and resolve items based on account status, officer input, and bank policy.
• NSF items — review and resolve items based on account balance, officer input, and bank policy.
• Chargebacks — process items received from the Federal Reserve or identified internally.
• Positive Pay exceptions — return checks marked for return or left undecided by the customer.
• Manual Returns - process any returns that are requested from city banks various departments.
• Move approved ACH credit items to the customer’s requested account promptly.
• Monitor and submit all incoming and outgoing large item return notifications through the Federal Reserve.

Job description

City Bank in Idalou, TX seeks an Exception Processing Specialist to resolve deposit account exceptions and non-routine transactions with accuracy according to bank policies.

You will handle unposted DDA/GL items, NSF items, chargebacks, Positive Pay exceptions, and ACH credits while maintaining regulatory compliance and timely communication with customers. The role requires attention to detail and professional conduct.