Business Networking Support Specialist L1 (Community Based)

TP-Link Systems Inc.; Irvine (CA); On-site; USD 70,000 - 85,000; Full time

Job summary

TP-Link Systems Inc. seeks a Business Networking Support Specialist L1 to engage with community members and provide vital technical support. The ideal candidate is tech-savvy, passionate about community engagement, and ready to tackle challenges in a dynamic environment. Join a growing team where your contributions will directly influence the success of our U.S. operations.

Qualifications

• 2 years of experience in community or forum management.
• 2 years of technical support for business products.
• Strong command of relevant technical concepts.

Responsibilities

• Engage and support community members, fostering active discussions.
• Provide technical support for Omada and VIGI products.
• Create and publish community-relevant content.

Skills

Communication Skills

Organizational Skills

Technical Skills

Customer Service Skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Business Networking Support Specialist L1 (Community Based)

Business Networking Support Specialist L1 (Community Based)

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Who we are looking for:

TP-Link Systems Inc. is seeking an independent, energetic, and tech-savvy professional to join our dynamic U.S.-based Community team. We're looking for a motivated individual who thrives on learning, tackling new challenges, and driving meaningful contributions to our team and company. The ideal candidate will have a passion for community engagement and technical support, helping enhance the customer experience while fostering growth and collaboration.

What are the needs of the position?


Community (Forum) Engagement:

• Engage & Support Members: Actively interact with community members to understand their concerns, provide timely responses, and share valuable content that enhances their experience
• Foster Participation: Encourage meaningful discussions and active engagement by creating a welcoming and collaborative forum environment
• Content Contribution: Create and publish relevant content, such as Stories or Knowledgebase articles, tailored to the needs of the community
• Content Moderation: Monitor, review, and remove spam or content that violates community guidelines, ensuring a safe and constructive environment
  
  
  

Technical Support:

• Community Assistance: Provide prompt and effective technical support for Omada and VIGI product lines by responding to member inquiries, troubleshooting issues, and ensuring timely resolutions
• Issue Identification & Resolution: Investigate and troubleshoot reported bugs, security concerns, and hardware/software anomalies raised by community members, offering solutions or guidance
• Platform Support & Escalation: Identify and report platform-related concerns, escalating critical issues to engineering or development teams while ensuring clear communication
• Engineering Liaison: Serve as a bridge between community members and the Engineering team, escalating unresolved concerns and facilitating effective technical collaboration
  
  
  

Requirements


What Skills will you need?


Communication Skills:

• Demonstrate strong verbal and written communication abilities to interact effectively with community members, colleagues, external contacts, and management
• Convey complex technical concepts in a clear, user-friendly manner to support diverse audiences
  
  
  

Organizational & Multi-tasking Skills:

• Maintain a highly organized, adaptable approach to managing multiple projects while ensuring effective time management
• Stay motivated and flexible in dynamic environments, responding efficiently to evolving priorities
  
  
  

Technical Skills:

• Possess in-depth knowledge of products and technologies used in business and enterprise network environments
• Demonstrate proficiency in troubleshooting both common and complex networking product issues
• Utilize web-based, app, and command-line interfaces to effectively manage and support networked products
  
  
  

Customer Service Skills:

• Engage effectively with customers to resolve concerns and maintain high satisfaction levels
• Prioritize user experience and engagement in all interactions, ensuring professional and responsive support
  
  
  

Education and Experience:


Required Qualifications:

• Community Engagement Expertise: Minimum of 2 years of experience managing or contributing to a community or public forum
• Technical Support Experience: At least 2 years of Business Product Technical Support experience, providing solutions for enterprise-level concerns
• Analytical & Reporting Skills: Ability to produce detailed reports identifying known and potential issues, offering data-driven resolution strategies
• Software Proficiency: Strong command of Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook
• Industry Knowledge: Understanding of a vertical industry and its unique challenges in product support and community engagement
  
  
  

Preferred Qualifications:

• Educational Background: Bachelor's degree from an accredited college, demonstrating a strong academic foundation
• Technical Certifications: Relevant industry certifications (e.g., CCNA, Network+, AWS, A+, etc.), validating technical expertise
• Creative & Media Experience: Familiarity with Adobe Creative Cloud applications, including Photoshop, Premiere Pro, and After Effects, for content enhancement
  
  
  

Benefits


Salary: $70K - $85K annually + Bonus


WHAT WE'RE ALL ABOUT:

TP-Link is always seeking ambitious individuals, who are enthusiastic and passionate about their work. We are a global company that values diversity and thrives on entrepreneurial spirit and drive. While TP-Link has made its global mark, it is still a relatively new brand to the U.S. As we grow and shape our team, we're looking for people to directly influence the success of our U.S. business.

Feel a connection? Send us your resume and a cover letter telling us why you believe you're the right fit for our team.

We are committed to diversity. TP-Link is an Equal Opportunity and Affirmative Action Employer M/F.

Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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