Deployment Strategist - Public Sector, Nonprofit & Education

salesforce.com, inc.; Washington (District of Columbia); On-site; USD 140,000 - 190,000; Full time

Job summary

Salesforce is recruiting Deployment Strategists – Strategic Builders to advise customers, shape AI strategy, and drive adoption of agentic AI within enterprise accounts. Engagements are customer-facing, time-bound, and may span multiple customers or a single strategic account.

You'll work beside Forward Deployed Engineers translating business challenges into deployable AI solutions, contributing to governance and responsible AI practices across government, nonprofit, and education sectors.

Qualifications

• Degree in Computer Science or a related field.
• 4+ years of experience in strategic solutioning, technical advisory, or delivery leadership for enterprise cloud or SaaS technology.
• Experience in Public Sector, Higher Education, or Nonprofit environments.
• Prior customer-facing delivery experience.
• Understanding of Salesforce platform and Data Cloud.
• Working knowledge of Python, JavaScript, Java, or Apex.
• Ability to lead and own complex engagements end-to-end.
• Experience leading AI/LLM solution design and responsible AI practices.
• Strong project and program management skills.
• Willingness to travel up to 25%.

Responsibilities

• Lead end-to-end customer engagement across the complete value lifecycle—Identify, Commit, Deploy, Consume—owning outcomes at every stage.
• Define the customer's AI strategy and roadmap; lead design workshops and agent design sessions.
• Oversee deployment timelines, stakeholder communication, risk escalation, and progress reporting.
• Own adoption, consumption, and expansion metrics within the engagement scope.
• Coordinate with Forward Deployed Engineers to align strategy with execution.
• Develop real customer solutions using AI tools to accelerate development.
• Manage government, nonprofit, and education stakeholders and present business value.
• Assess AI readiness and guide change management and process transformation.
• Provide actionable product feedback for Salesforce's Agentic AI platform roadmap.

Skills

Strategic solutioning

Delivery leadership

Public Sector experience

Customer-facing

AI/LLM design

Project management

Travel readiness

Education

Bachelor's degree in Computer Science or related field

Tools

Python

JavaScript

Java

Apex

Job description

Overview

Salesforce is hiring Deployment Strategists – Strategic Builders who are customer-facing advisors, who define AI strategy, shape agentic solutions, and drive measurable adoption for enterprise customers. Engagements are focused and time-bound, typically 12 weeks or less, and may span a single strategic account or multiple customers. You will work as part of a delivery team alongside Forward Deployed Engineers, translating complex business challenges into agentic AI deployments that go live and generate real value.

By applying through this job posting, you will be assessed specifically for Global Public Sector opportunities (Government, Nonprofit, and/or Education).

Key Responsibilities

• Full Lifecycle Ownership: Lead end-to-end customer engagement across the complete value lifecycle — Identify, Commit, Deploy, Consume — owning outcomes at every stage, not just discovery or deal closure.
• AI Strategy & Architecture: Define the customer's Agentic AI strategy and roadmap. Lead design workshops, agent design sessions, and jobs-to-be-done analysis. Architect solutions spanning Salesforce\'s agentic AI platform, Data Cloud, and enterprise systems, with responsible AI governance baked in from the start.
• Deployment Oversight & Program Management: Manage engagement delivery end-to-end timelines, stakeholder communication, risk escalation, and progress reporting. Serve as the operational backbone of the delivery team to ensure nothing falls through the cracks.
• Adoption & Consumption: Own adoption, consumption, and expansion metrics within your engagement scope. Identify blockers early and develop strategies to drive measurable value realization.
• Delivery Team Coordination: Partner with Forward Deployed Engineers to align strategy with technical execution. Keep the team focused, unblocked, and on track to hit delivery milestones.
• AI-Supported Development: Develop real customer solutions using AI tools, including Cursor, Claude, and coding products like Vibes to accelerate development.
• Customer Stakeholder Management: Serve as the primary customer-facing contact for Government, Nonprofit, and/or Education customers, building trust-based relationships with senior stakeholders and presenting proposals and outcomes in terms of business value.
• AI Readiness: Assess customer readiness for AI adoption and guide change management and process transformation to maximize benefits of intelligent agents.
• Product Feedback Loop: Synthesize field insights and translate them into actionable product feedback for Salesforce\'s Agentic AI platform roadmap.

Required Qualifications

• Degree in Computer Science or a related field.
• 4+ years of experience in strategic solutioning, technical advisory, or delivery leadership for enterprise cloud or SaaS technology.
• Proven experience managing and delivering customer-facing projects within Public Sector, Higher Education, or Nonprofit environments.
• Prior customer-facing delivery experience (consulting, professional services, or technical advisory).
• Demonstrated understanding of the Salesforce platform and ecosystem, including Agentic AI capabilities and Data Cloud.
• Working knowledge of one or more programming languages: Python, JavaScript, Java, or Apex.
• Proven ability to lead and own complex engagements end-to-end from discovery to measurable outcomes.
• Experience leading AI/LLM solution design, including agentic AI strategy, conversation design, and responsible AI practices.
• Strong project and program management skills with the ability to manage multiple workstreams in ambiguous environments.
• Ability to travel up to 25% of the time to customer sites.

Preferred Experience

• Experience with Salesforce Data Cloud, Agentforce platform, and Salesforce CRM (Sales, Service, Marketing).
• Experience designing and deploying AI solutions in regulated industries (e.g., public sector, financial services, healthcare).
• Salesforce platform certifications or equivalently recognized certifications (e.g., Data Cloud Consultant, Agentforce Specialist, Application Architect) or similar certifications from other platforms.
• Background in change management, organizational design, or enterprise transformation.
• Experience with AI/ML concepts beyond LLMs, including NLP, RAG architectures, and model evaluation frameworks.
• A get-things-done mindset with a bias for action in unstructured, fast-moving environments.

Unleash Your Potential

When you join Salesforce, you\'ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Apply today to shape the future for yourself, AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.

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Posting Statement: Salesforce is an equal opportunity employer. We hire based on merit and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected classifications. Details about compensation will vary by location and are described during the hiring process. The base salary range listed is for guidance and may differ by location.