Deployment Strategist - Public Sector, Nonprofit & Education

Salesforce; New York (NY); On-site; USD 148,190 - 316,750; Full time

Job summary

Salesforce is seeking Deployment Strategists to translate client challenges into agentic AI deployments, collaborating with Forward Deployed Engineers to deliver measurable value for enterprise customers.

Engagements are typically short—12 weeks or less—and may involve government, nonprofit, or education sectors, with emphasis on responsible AI and tangible business outcomes.

Qualifications

• Degree in Computer Science or a related field.
• 4+ years experience in strategic solutioning, technical advisory, or delivery leadership for enterprise cloud or SaaS technology.
• Proven experience managing and delivering customer-facing projects within Public Sector, Higher Education, or Nonprofit environments.
• Prior customer-facing delivery experience (consulting, professional services, or technical advisory).
• Working knowledge of one or more programming languages: Python, JavaScript, Java, or Apex.
• Ability to travel 25% of the time to customer sites.

Responsibilities

• Lead end-to-end customer engagements across the complete value lifecycle — Identify → Commit → Deploy → Consume — owning outcomes at every stage.
• Define the customer's Agentic AI strategy and roadmap; lead design workshops and sessions; architect solutions spanning Salesforce's agentic AI platform and Data Cloud.
• Manage engagement delivery end-to-end timelines, stakeholder communication, risk escalation, and progress reporting.
• Own adoption, consumption, and expansion metrics within your engagement scope and drive measurable value realization.
• Coordinate with Forward Deployed Engineers to align strategy with technical execution and keep the team on track.
• Develop real customer solutions using AI tools like Cursor, Claude, and Vibes to accelerate development.
• Manage relationships with government/public sector education customers and present outcomes in business terms.
• Assess AI readiness and guide change management to maximize benefits of intelligent agents.
• Synthesize field insights into actionable product feedback that informs the Salesforce roadmap.

Skills

Python

JavaScript

Java

Apex

Education

Bachelors in Computer Science or related field

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category: Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications for this position will be accepted on an ongoing basis.

About the Role

Customer impact from day one. Strategic clarity and Execution that sticks.

Salesforce is hiring Deployment Strategists — Strategic Builders who are customer‑facing advisors, who define AI strategy, shape agentic solutions, and drive measurable adoption for enterprise customers. You'll work as part of a delivery team alongside Forward Deployed Engineers, translating complex business challenges into agentic AI deployments that go live and generate real value. Engagements are focused and time‑bound — typically 12 weeks or less — and may span a single strategic account or multiple customers simultaneously. Your impact isn't just getting to deployment. It ensures customers realize lasting, scalable value from the solutions your team builds.

By applying through this job posting, you will be assessed specifically for Global Public Sector (Government, Nonprofit and/or Education) opportunities.

Key Responsibilities

• Full Lifecycle Ownership: Lead end-to-end customer engagement across the complete value lifecycle — Identify → Commit → Deploy → Consume — owning outcomes at every stage, not just discovery or deal closure
• AI Strategy & Architecture: Define the customer's Agentic AI strategy and roadmap. Lead design workshops, agent design sessions, and jobs-to-be-done analysis. Architect solutions spanning Salesforce's agentic AI platform, Data Cloud, and enterprise systems, with responsible AI governance baked in from the start.
• Deployment Oversight & Program Management: Manage engagement delivery end-to-end timelines, stakeholder communication, risk escalation, and progress reporting. You are the operational backbone of your delivery team, ensuring nothing falls through the cracks.
• Adoption & Consumption: Own adoption, consumption, and expansion metrics within your engagement scope. Identify blockers early and develop strategies to drive measurable value realization.
• Delivery Team Coordination: Partner closely with the Forward Deployed Engineers on your team to align strategy with technical execution. Keep the team focused, unblocked, and on track to hit delivery milestones.
• AI-Supported Development: You'll be developing real customer solutions supported by leading‑edge AI tools. Including: Cursor, Claude, and our coding products like Vibes, to accelerate development.
• Customer Stakeholder Management: Serve as the primary customer‑facing contact (specifically with Government, Nonprofit and/or Education customers), building trust‑based relationships with senior stakeholders and present proposals, decisions and outcomes in terms of business value, not just technical detail.
• AI Readiness: Assess customer readiness for AI adoption and guide change management and process transformation to maximize the benefits of intelligent agents
• Product Feedback Loop: Synthesize field insights and translate them into actionable product feedback that influences Salesforce's Agentic AI platform roadmap.

Required Qualifications

• You have a degree in Computer Science or a related field
• 4+ years experience in strategic solutioning, technical advisory, or delivery leadership or program management for enterprise cloud or SaaS technology
• Proven experience managing and delivering customer‑facing projects within Public Sector, Higher Education, or Nonprofit environments
• Prior customer‑facing delivery experience (consulting, professional services, or technical advisory) - this is a requirement, not a nice‑to‑have
• Demonstrated understanding of the Salesforce platform and ecosystem, including Agentic AI capabilities and Data Cloud
• Working knowledge of one or more programming languages: Python, JavaScript, Java, or Apex
• Proven ability to lead and own complex, ambiguous engagements end-to-end — from discovery through to measurable outcomes
• Experience leading AI/LLM solution design, including agentic AI strategy, conversation design, and responsible AI practices
• Strong project and program management skills — ability to run multiple work‑streams, manage stakeholder expectations, and keep delivery on track in ambiguous environments
• Ability to travel 25% of the time to customer sites

Preferred Experience

• Experience with Salesforce Data Cloud, Agentforce platform, and Salesforce CRM (Sales, Service, Marketing)
• Experience designing and deploying AI solutions in regulated industries (e.g., public sector, financial services, healthcare)
• Salesforce platform certifications (e.g., Data Cloud Consultant, Agentforce Specialist, Application Architect) or similar platform certifications such as Microsoft, Oracle, or similar platforms.
• Background in change management, organizational design, or enterprise transformation
• Experience with AI/ML concepts beyond LLMs, including NLP, RAG architectures, and model evaluation frameworks
• A get‑things‑done mindset with strong bias for action — comfortable operating in unstructured fast moving environments

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $134,750 - $287,910 annually. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $148,190 - $316,750 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.