Deployment Strategist

Cybernetic Labs; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Cybernetic Labs is seeking a strategic account manager to serve high-value customers in the essential services sector. The role requires strong advocacy and financial acumen, ensuring that customer needs are met and exceeded.

A successful candidate will have a background involving at least 3 years in essential services, with skills in SQL and data analysis to demonstrate the ROI of our solutions.

The workplace promotes a culture of innovation and commitment to customer satisfaction, with an emphasis on performance and impactful results.

Qualifications

• 3+ years in essential service businesses like home services, healthcare, or automotive.
• Experience in financial modeling, KPI analysis, and executive storytelling.
• Strong analytical skills to derive insights from data.

Responsibilities

• Own strategic accounts and ensure customer satisfaction.
• Act as the voice of the customer across the company.
• Define metrics that show ROI for the service.

Skills

Account management

Financial modeling

Customer advocacy

Data analysis

Stakeholder management

Tools

SQL

Business Intelligence tools

Job description

Netic is the AI revenue engine for essential services who are the backbone of the American economy.

With $43M in funding from Founders Fund, Greylock, Hanabi, and Dylan Field who led our Series B, we helped our customers book hundreds of thousands of jobs across services industries in North America. There are now companies operating entirely AI‑first on Netic.

You’ll join our team with relentless builders from Scale, Databricks, HRT, Meta, MIT, Stanford, and Harvard in bringing frontier AI to the physical economy, where the problems are hard, the data is complex, and the impact is immediate and tangible.

What You’ll Do:

• Own strategic accounts: Serve as the single point of contact for our highest‑value customers, from onboarding through renewal and expansion.

• Be the voice of the customer: Deeply understand and advocate for the most pressing needs of our customers, ensuring this is a north star across the company.

• Define & track ROI: Establish metrics—booked revenue, marketing revenue, ticket value lift—and build dashboards that prove Netic’s impact quarter over quarter.

• Navigate exec conversations: Lead QBRs, handle escalations, and reset expectations with clarity and authority—preventing churn before it appears.

• Hunt new ideas: Spot new use‑cases, craft business cases, and partner with engineering & sales to turn satisfied customers into multi‑year, multi‑product advocates.

• Drive outcomes, not tickets: Coordinate engineering, data, and GTM resources to smash blockers and deliver measurable value on aggressive timelines.

What You’ll Bring:

• Services pedigree: 3+ years building, scaling, or investing in essential service businesses in industries like home services, healthcare, automotive.

• Financial rigor: Background in PE, investment banking, consulting or industry roles that demanded financial modeling, KPI dissection, and board‑level storytelling.

• Analytical sharpness: Capable in SQL/BI tools; you translate data into executive‑ready insights and ROI narratives.

• Thrives under pressure: Proven track record managing high‑stakes issues and aligning multiple stakeholders around action plans.

What brings us together is our commitment to:

• Live to build

• Run through walls and win

• Obsess over customers in each line of code

• Lose sleep over the "almost perfect"

• Show internal locus of control

• Prioritize finesse: refinement of first principles thinking, execution, and craftsmanship

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.